Questions?

I could not find an answer to this in What's on this page or the Forum. This field is found in the Price Profile of vendors, under Competencies & Rates. The options are Percentage or Fixed.

Dear Team,

We are having an issue with XTRF.

The automatic messages (such as POs, invoices, etc.) are not being sent automatically by the system.

This problem appeared yesterday.

Could not even report the issue via XTRF homepage, it shows an error 

E-mail could not be sent, reason: 535 5.7.8 Error: authentication failed: authentication failure

Tried contacting people via e-mail, but as you can see with little success.

Hi There

When we try and split a process what we mean is to divide the word count on 2 linguists or more, what happens is that the task is duplicated and all the vendors have the same word count which equals to the total word count of the project. this may result in wrong payable information at the end of the month. i guess we are not using the right option for our purpose, to summarize, if i have a 1 phase simple translation project with the word count of 1000 words, how can i create 2 jobs for 2 different linguists 500 words each?

Hello! I was wondering if we can add information to our Quote template, such as deliverables, format of the files delivered, medium, etc. Thanks!

Hello everyone,

I wanted to ask who is making the use of the "Client Feedback" module and is tracking opened and resolved issues? In my company we do it a lot, and we are suffering from not being able to measure the issues in a very efficient way. We are missing the "Resolution Date" of the issue - so whenever someone marks the issue as "Resolved" - there is no track of the date and time of closing the issue. Unless I was not able to find it anywhere.

If any of you found it, could you please share? Or if you have any accurate workaround for that? I would appreciate any hints on that.

Thanks,

Monika

Do you know how I can create a credit notein XTRF? I mean, when my invoice is sent and saved to my client accounting department and mine too. Then, client is complaining 2 months later. We see that he is right and we offer 20% with acredit note to deduct to the initial invoice. How can I create this credit note Inside XTRF and it makes automatically the final revenue of the project, in order to have the real margin after this credit note deducted.

I'm trying to display the external system name of the vendor in a Smart View but cannot seem to find the column name. In this case, this external system name contains the CAT tool (memoQ) user name. Being able to display this is not just useful for our PMs but also assists our vendor manager to ensure all active vendors have a memoQ user name assigned that maps correctly with our memoQ server. That way we could run a periodic job report that highlights all such active vendors w/o defined memoQ user name.

Is is possible to add the option to create quote templates in Classic Projects? I know you can in Project Templates, but not in Quote templates? Is this functionality on the horizon?

Hello. I would like to know if it is possible to create templates for projects that always have the same settings. For example, we create multiple projects a day that have the same language pair, the same area of specialization and the same process flow. I have been duplicating them from old projects, but I was wondering if I can create a template that would help me with this. Thank you!

In this search for English into Spanish, it shows status, evaluation, availability, languages, country and city. How can I customise what is shown? E.g. it would be more helpful to see rate, specialisation, email address.