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Answered

Issue with XTRF not being able to send emails

Mārtiņš 1 year ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 1 year ago 5

Dear Team,


We are having an issue with XTRF.

The automatic messages (such as POs, invoices, etc.) are not being sent automatically by the system.

This problem appeared yesterday.


Could not even report the issue via XTRF homepage, it shows an error 

E-mail could not be sent, reason: 535 5.7.8 Error: authentication failed: authentication failure

Tried contacting people via e-mail, but as you can see with little success.

Answer

Answer

E-mail could not be sent, reason: 535 5.7.8 Error: authentication failed: authentication failure


This is pretty obvious error that does't need helpdesk access. A password to your email account has likely been changed and was not updated in XTRF.

Please go to System Configuration -> E-mail and enter a correct password.

Answered

Please contact our Service Desk with for troubleshooting any issues you are having.

Thank you for the quick reply.


However, neither I or my colleagues can log in into the link provided by you.


Is there an alternative?

Somebody is getting in touch with you as we write.

Answer

E-mail could not be sent, reason: 535 5.7.8 Error: authentication failed: authentication failure


This is pretty obvious error that does't need helpdesk access. A password to your email account has likely been changed and was not updated in XTRF.

Please go to System Configuration -> E-mail and enter a correct password.

That is not the main issue.


We cannot send any automatic messages such as POs, invoices, we do not receive any information when the translators finish and upload the jobs.


In other words, no automatic messages are being sent.