They are answered by the XTRF community and our experts


Vendors invoice $0.00 jobs

Ted 2 days ago in Vendor Portal • updated by Sancho Leath 2 days ago 2

Occasionally our vendors invoice us for $0.00 when a PM has forgotten to enter a payable for a project.  Is there any way for XTRF to prevent this?  (Seems like a great candidate for a checkbox somewhere in settings!)  The problem is that before the PM can move forward with making the correction, someone (me) has to locate *which* of the vendor invoices that charge is on, rewind the vendor invoice, and then delete that $0.00 receivable, then fast forward the vendor invoice.  It would be really great if there could be an option in settings to prevent vendors from invoicing a job for $0.  At least that way they could check in with the PM to see what's going on before creating a whole lot of work for someone else.


Number of incomplete vendor applications

Seyma Albarino 8 months ago in Vendor Portal • updated by Łukasz Kaleta (XTRF Product Manager) 8 months ago 3

We're interested in seeing how many people have started applying via the Vendor Portal but haven't reached the final step of submitting their application or confirming their email address. Would anyone else also find this information helpful? 

Under review

Hourly resolution for vendor availability

Krisztián Király 8 months ago in Vendor Portal • updated 8 months ago 3

Dear all,

Our vendors frequently indicate their short unavailability by registering a day of vacation and adding a message that contains the exact hours they won't be able to accept new jobs.

We feel that it would be really useful if they could indicate their availability on an hourly basis, not just days, as it would make their reporting easier, and our project planning more accurate.

What do you think, would such functionality be helpful?

All the best,



Vendor Portal: How to force vendors to use INVOICES tab

Victor Alonso Lion 2 days ago in Vendor Portal • updated by Sancho Leath 2 days ago 1

Any way to force vendors to use the INVOICES tab? 

and NOT the "Add invoice" in the "Jobs Completed" view from the Vendor Portal. 

(When clicking on Add invoice, the system does not seem to allow to combine those invoices and creates a single invoice for each job. We want to avoid that and force vendors to use the INVOICES part of the vendor portal)


Vendors unable to upload documents after creating profile

Seyma Albarino 4 months ago in Vendor Portal • updated by Łukasz Kaleta (XTRF Product Manager) 4 months ago 1

We've found that vendors can upload documents (CV/resume, tax documents, diplomas/certificates, etc.) while creating their profile, but once they've finished they can't go back and upload any documents. Someone on staff has to upload documents for them via the back-end. Is everyone else having this issue? Has anyone found a work-around, or is XTRF considering fixing this quirk? It would save a lot of time if we could ask vendors to log into their profiles to upload files instead of having to do it for them.


Can vendors update their main email address?

Sol Lagomarsino 1 year ago in Vendor Portal • updated 10 months ago 11

I find it surprising that vendors cannot update their main email address. I went through all the topics in the Vendor Portal Help Center, but didn't find anything. The only thing I found was this: "The e-mail address provided at registration is used for identification and notifications, it is not possible to change this." Could you please consider changing this feature?

It seems quite impractical. What happens when vendors want to change their main email address? Are there other options? I appreciate any help you can offer.



I believe this is because the email address is also the username of the contact person and so all the user data is linked to this email address. As Thijs suggests the best way is to create a new contact person and deactivate the old one. I tried it and all data inside the account will be visible in the same way to the new contact person.

Apart from doing that, you should also change the main email address under the provider and not only contact person. Go to provider's profile > Main Data > Address > Email address. 

This way the old address will be entirely removed from the profile and your CRM messages and notifications will go to the updated address. 


Vendor Portal - Profile tab - takes a long time to populate

MindyK 10 hours ago in Vendor Portal • updated by Marcin Jakubowski 6 hours ago 2

We are currently testing the 8.1 version of XTRF, which is hosted online by XTRF. When we login to a vendor's portal, the time it takes to access their profile takes a VERY long time (sometimes up to 3 minutes, also having to click 'Wait' for the page to continue to load). We have some companies (not freelancers) who are our vendors. They can handle many language combinations and may have multiple pricing profiles. It seems to take longer in these situations. Is this a common thing for people? Or could it be that we are in the test environment?


Update of Vendor Portal

Sancho Leath 2 weeks ago in Vendor Portal • updated by mark 1 week ago 3

When is the update/renovation of the Vendor Portal planned? Will it still be part of 8.n or will we have to wait for 9.n?

So many good ideas on UE and it has to be the most frequented of the three portals because of the amount of VP users (vendors > clients > internal staff).

Some of the most pressing needs from our perspective are:

  • VP API access
  • Restriction of uploadable file types (both of delivery files and invoices), e.g. RTF or XLIFF for Bilingual and PDF for invoices
  • Smart Views options to select displayed columns and default sorting
  • Option as to where "Add Invoice" button(s) are displayed (currently both on Jobs and Invoice page)
  • Control over which messages are displayed on job page (e.g. memoQ delivery instructions)


Weighted wordcount in Vendor Portal

Laura Jimenez 3 weeks ago in Vendor Portal 0


is it posible to display the Weighted wordcount in the Vendor Portal?


Can Vendors check their overall evaluation on Vendor Portal

Hellen Ishida 5 months ago in Vendor Portal • updated by Berber 5 months ago 2

Hi team, 

Can vendors check their overall evaluation on Vendor Portal? Is this planned? How could they check their evaluation on Vendor Portal?