Questions?

They are answered by the XTRF community and our experts

+7

Scheduling of E-mails with Job Deliveries to Clients

Andres Romberg 2 years ago in Home Portal / Classic Projects updated by Meghan Cooper 7 months ago 3

I was wondering if there is a way to schedule the date and time when the delivery e-mail for a given project will be sent.  

Sometimes we are done with a certain job, but want to deliver it to our clients at the time we actually promised them, not hours (or even days) before... 

Is there any way for us to close the workflow, get the e-mail generated, and then have it sent at the time that has been assigned as the Deadline for the task? 

Thank you. 

+6

Notification of notes from vendor?

Meghan Cooper 2 years ago in Home Portal / Classic Projects updated by Donna Meyer 2 years ago 3

Is there any configuration to trigger an automated email notification when a vendor leaves a note on a project (located: Task > Job > Instructions > Notes from Vendor to PM)? Or a view that would showcase this easily. We frequently have projects with 45+ language combinations, and it is not feasible to look in each job to see if a note is there (and vendors sometimes leave notes there instead of emailing us, assuming we will notice). This is referring to Classic Projects.

+5

Add instructions to specific job in workflow

MindyK 2 years ago in Home Portal / Classic Projects updated by Sancho Leath 2 years ago 2

I have many workflows, and am wondering if there is the option to place instructions within a specific job, in a specific workflow, so I don't have to add the same instructions each time. Is it possible to do this in the workflow configurations?

+5

Vendor LISA evaluation in classic projects after editing or review.

Kristine 2 years ago in Home Portal / Classic Projects updated by Marco Ballauri 4 months ago 6

Could the XTRF team or other XTRF users who are using the Classic Projects please share how to organize LISA vendor evaluation data input in the most optimal way?

How do you send, receive and input the LISA criteria in XTRF for each evaluated job? Seems like a hellish manual work for PMs for each job to work accordingly to ISO 17100:2015.

It works great in Smart Projects – the editor can evaluate the vendor straight from the Vendor Portal.

In Classic projects this is not working.

Please share your best practices.

Thank you very much!  


+4
Answered

Two-way constant communication between Vendor and PM

Juan Cardona 1 year ago in Home Portal / Classic Projects updated by Bogusław Reich (XTRF Product Owner) 1 year ago 7

As you may know, PM can leave notes to Vendors using the Instructions tab.
Also, Vendors can send a note to the PM when performing or completing a Job. However, PMs cannot reply to Vendors' notes and the communication is not fluid. Sometimes transit between PMs and Vendors may require more than two contacts.

We need a more fluid communication between PMs and Vendors. For instance, for large or difficult projects, Vendors should be able to contact the PM and clarify any doubts.

We propose that this functionality/option be included in XTRF (Classic Projects) so as to allow PMs and Vendors to communicate more than 1 time by either including the option of replying to Vendors' notes or including a ''Chat'' functionality.

Answer

@Juan, the idea of a "chat functionality" has already appeared on our Product Development Ideas forum. Feel free to leave your input / like there.

https://xtrf.userecho.com/communities/1/topics/153-integrated-chat-in-xtrf

We are looking closely at the topic of better in-project communication between the PM and vendors. We're hoping to share some outcomes of our research soon.

+4

Workflow job type - additional options other than PM

MindyK 2 years ago in Home Portal / Classic Projects updated by Joanna 2 years ago 1

When we setup our workflows, in the workflow jobs, we use the option 'Default Vendor' is the 'Current PM'. Is there a way that we can get another category added, which links to the project's profile, such as Account Manager (preferred) or Project Coordinator? This way, that person would be assigned to that workflow job in the workflow and we don't have to add them at every instance?

Thank you, Mindy

+4

Job evaluation by proofreader

I like the 5-point scale job evaluation because it is useful and very simple at the same time. But it looks like this feature was built with the intention of having the Project Manager enter the evaluation. I would much rather have the Proofreaders enter the evaluation for each translation job - ideally in a way that the job can only be moved forward to the next status once the Proofreader has entered the evaluation. That way we would collect evaluations for each and every translation job, without any hassle for the Project Manager.

+3
Under review

Default specialization for clients

Laszlo Kovacs 3 years ago in Home Portal / Classic Projects updated 3 years ago 4

Do you know of a way to set a default specialization for a client?

It should be pre-selected whenever you create a project for that specific client.

+2

LISA evaluation available through vendor portal ALSO for classic projects

Would it be possible to have external reviewers filling in LISA evaluations and getting those results automatically in the job in Classic Projects?

I think this will be interesting for all those companies with external reviewers working on Classic projects...


Any suggestions?? 

+2

XTRF 8.6 - can't drag and drop files into emails from Documents module

Peter Kolar 4 months ago in Home Portal / Classic Projects updated by S_P 4 months ago 5

Hi,

We updated to XTRF 8.6 and now we can't drag and rop files into POs we send out to our vendors. Anyone else experiencing this problem? Or any other bug?


Kind regards,

Peter