Questions?
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Error when importing large Trados analysis files
Hi,
When we try to import SDL Studio analysis files that have more than 1MB, xtrf is returning an Unknown format message.
Is there a file size restriction for Studio logs?
Best regards,
Tino
Reports -> Client Feedback -> No Resolution date for solving issues
Hello everyone,
I wanted to ask who is making the use of the "Client Feedback" module and is tracking opened and resolved issues? In my company we do it a lot, and we are suffering from not being able to measure the issues in a very efficient way. We are missing the "Resolution Date" of the issue - so whenever someone marks the issue as "Resolved" - there is no track of the date and time of closing the issue. Unless I was not able to find it anywhere.
If any of you found it, could you please share? Or if you have any accurate workaround for that? I would appreciate any hints on that.
Thanks,
Monika
How can we create a credit note? (= avoir in french)
Do you know how I can create a credit notein XTRF? I mean, when my invoice is sent and saved to my client accounting department and mine too. Then, client is complaining 2 months later. We see that he is right and we offer 20% with acredit note to deduct to the initial invoice. How can I create this credit note Inside XTRF and it makes automatically the final revenue of the project, in order to have the real margin after this credit note deducted.
A proper feature for issuing credit notes was implemented in v9.2
https://xtrf.userecho.com/en/knowledge-bases/6/articles/163-how-to-create-credit-notes
Quote templates - Classic Projects
Is is possible to add the option to create quote templates in Classic Projects? I know you can in Project Templates, but not in Quote templates? Is this functionality on the horizon?
Project with status "Complaint" do not appear in Dashboard
Hello, we noticed that projects that have status "complaint" do not appear in the Dashboard any more, as they used to. And we are not sure why, since all this time we thought that if the project has a status "complaint" it's opened, not closed. So it should appear in the Dashboard where all opened (current) projects are.
Task Receiveable - Import from from input file incorrect
Hi,
Is anyone else experiencing the issue that importing the volume from excel files from input file for receivable is not working - the volume imported is always 1 word regardless of the actual volume of the xlsx file?
Kaspar
Cannot create client invoices from the Add Client Invoice menu at the top of page
Is anyone else experiencing this with Client and Provider invoices in 8.0.9?
It is getting extremely frustrating having to deal with all the new bugs in each version. Is there zero quality control anymore? Why does XTRF keep breaking things that worked with each patch build?
How can I reopen a project that was cancelled?
I thought there used to be a button to change the status but cannot find it anymore. Was it removed?
I also tried adding a workflow step in one of the tasks but the Project and Tasks remain "cancelled".
Limit projects by branch
Is it possible to limit branch users (PMs, PCs,) to only see branch's projects, quotes.
Workflow change -> Bundle problem?
Do you experience problems with the bundles when you change the workflow in an existing project?
Customer support service by UserEcho