Questions?

They are answered by the XTRF community and our experts

0

Error when importing large Trados analysis files

Tino Hother 6 years ago in Home Portal / Classic Projects updated 6 years ago 2

Hi,


When we try to import SDL Studio analysis files that have more than 1MB, xtrf is returning an Unknown format message.


Is there a file size restriction for Studio logs?


Best regards,

Tino

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Under review

Reports -> Client Feedback -> No Resolution date for solving issues

Hello everyone,


I wanted to ask who is making the use of the "Client Feedback" module and is tracking opened and resolved issues? In my company we do it a lot, and we are suffering from not being able to measure the issues in a very efficient way. We are missing the "Resolution Date" of the issue - so whenever someone marks the issue as "Resolved" - there is no track of the date and time of closing the issue. Unless I was not able to find it anywhere.


If any of you found it, could you please share? Or if you have any accurate workaround for that? I would appreciate any hints on that.


Thanks,

Monika

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Answered

How can we create a credit note? (= avoir in french)

PSant 6 years ago in Home Portal / Classic Projects updated by Bogusław Reich (XTRF Product Owner) 2 years ago 5

Do you know how I can create a credit notein XTRF? I mean, when my invoice is sent and saved to my client accounting department and mine too. Then, client is complaining 2 months later. We see that he is right and we offer 20% with acredit note to deduct to the initial invoice. How can I create this credit note Inside XTRF and it makes automatically the final revenue of the project, in order to have the real margin after this credit note deducted.

Answer

A proper feature for issuing credit notes was implemented in v9.2

https://xtrf.userecho.com/en/knowledge-bases/6/articles/163-how-to-create-credit-notes

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Answered

Quote templates - Classic Projects

MindyK 6 years ago in Home Portal / Classic Projects updated 6 years ago 2

Is is possible to add the option to create quote templates in Classic Projects? I know you can in Project Templates, but not in Quote templates? Is this functionality on the horizon?

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Answered

Project with status "Complaint" do not appear in Dashboard

Monika 6 years ago in Home Portal / Classic Projects updated 6 years ago 2

Hello, we noticed that projects that have status "complaint" do not appear in the Dashboard any more, as they used to. And we are not sure why, since all this time we thought that if the project has a status "complaint" it's opened, not closed. So it should appear in the Dashboard where all opened (current) projects are.

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Answered

Task Receiveable - Import from from input file incorrect

Hi,


Is anyone else experiencing the issue that importing the volume from excel files from input file for receivable is not working - the volume imported is always 1 word regardless of the actual volume of the xlsx file?


Kaspar

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Answered

Cannot create client invoices from the Add Client Invoice menu at the top of page

Alexandros 6 years ago in Home Portal / Classic Projects updated by Kaspar Kaup 6 years ago 3

Is anyone else experiencing this with Client and Provider invoices in 8.0.9? 

It is getting extremely frustrating having to deal with all the new bugs in each version. Is there zero quality control anymore? Why does XTRF keep breaking things that worked with each patch build?

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Answered

How can I reopen a project that was cancelled?

I thought there used to be a button to change the status but cannot find it anymore. Was it removed?

I also tried adding a workflow step in one of the tasks but the Project and Tasks remain "cancelled". 

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Answered

Limit projects by branch

Jorge Villafuerte 6 years ago in Home Portal / Classic Projects updated 6 years ago 6

Is it possible to limit branch users (PMs, PCs,) to only see branch's projects, quotes.

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Answered

Workflow change -> Bundle problem?

Do you experience problems with the bundles when you change the workflow in an existing project?