Questions?
They are answered by the XTRF community and our experts
Quote accepted by client then cancelled...
Sometimes, clients know what they want, make a decision, then think over and cancel their decision...
So when a quote gets the status "Accepted by Client", how can we go back to "sent" then go to "rejected" status?
We couldn't find an easy way, except deleting the quote, changing quote numbering scheme, creating the quote again, reject it and above all, don't forget to chang the quote numbering scheme to initial number...
It seems like the problem is keeping the numbers in order, not how to handle a quote, which the client had a second thought on. If they do, the only way out of 'Accepted by Client' is in fact deleting the Quote.
There isn't any better solution, I am afraid. Numbering schemes will have gaps, eventually, unless you can handle them manually, which you prove to be able to.
By the way, we have recently added an additional stage for the client to confirm their decision. It is no longer just the link in the email, but also a simple confirmation page, so that perhaps it's going to give them a chance to make sure what they want.
Evaluation in Jobs list
Hello,
would someone usefull to have a column with the evaluation in the Jobs list?
Can the ordering of tasks be changed in Classic Projects?
After the XTRF 7 update, the ordering of tasks has been changed, and now our classic projects look like this:
On the one hand we can't really decipher the pattern, while on the other hand, our PMs vastly prefer the regular ascending order of tasks.
Is there a way to set this back to an ascending order?
Many thanks for your tips in advance.
Good news, everyone! This issue has been fixed and will be available in the upcoming releases of versions 7.0.x (tomorrow) and 8 (this week).
Deadline of last job no longer the start date of next job in XTRF 7 Classic Projects?
I've been playing around with XTRF 7 on our test instance, and I've noticed that when I set the deadline of a job in Classic, the system does not offer me the option to change the start date of the next job.
I've seen that this is the default behaviour when using Smart projects, but this was a great functionality in Classic projects, our PMs used it a lot to make their work faster, and since it was optional to begin with, I don't see why this was removed.
Not to mention that adding this feature to Smart projects was already suggested here by Sancho.
I know that Classic project users are in a minority, but will any of you miss this feature in XTRF 7?
Hi Marek,
Thanks for checking. That might indeed be the problem. To be honest, we almost never use the selection calendar, typing is much faster.
I can confirm that it works when using the calendar.
So I guess this turns into a bug report, typing doesn't trigger the automatic set date and time. :)
Refresh input files for multiple tasks?
If I have to add reference files after tasks have been sent out to translators, I'm finding myself having to click on "Refresh input files" for each individual task. This can get very tedious when the project consists of some 25 languages. To make matters worse the workflow page reloads after each click, and I have to scroll back to find where I was before. Surely there must be a smarter way to handle this?
Like a button on project level to refresh input files for all tasks?
Mandatory evaluation of suppliers
We would like to make the evaluation of translators mandatory (with a free text comment), because sometimes project managers forget to do it. As it is apparently not possible yet we have setup a task in the workflow. The problem is that apparently a folder with the name f this task is setup automatically, which is disturbing. Has so. a suggestion on how to solve this?
Match payable with receivable
Hi,
I'm confused how this option should work. We are using classic projects and in almost all cases the Trados CAT analysis uploaded to the receivables is also valid for the payables.
If I go to the workflow configuration, it is possible to set the payables option for a job to "match with receivable". However when I then create a new quote with this workflow, import the Trados analysis under receivable, it is not automatically copied to the payables section for that job.
Is this not what this option is intended for?
Bet regards,
Lennart
File Upload Failed... (Transport endpoint is not connected)
Does anyone know what this means and how to fix it? Has occurred in various projects. No changes to computer other than a recent Firefox update.
Please contact our service desk if you have not already: https://helpdesk.xtrf.eu
How do you plan future projects?
Since it's impossible for the client to upload files to a project that are already planned (even though it's not started), how do you plan future projects? Let's say you know a client are going to send you a text for translation on a specific date. The best thing to do is of course to create the project, send out the request and plan everything in advance. But then the client cannot use the client portal to upload the files, since the project is already created. Then we're back to the emails again.
Multiple PM's on a project
Hello,
I was wondering how everyone is handling this in classic projects.
I talked to our implementation specialist and he suggested to add a second PM as "Project Coordinator", but what if we have 3 or more PM's that need to follow up on the project?
What would be your best solution?
It would be nice to have the option to add as many PM's as you want to a project.
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