Under review

Reports -> Client Feedback -> No Resolution date for solving issues

Monika 2 years ago in Home Portal / Classic Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 1

Hello everyone,

I wanted to ask who is making the use of the "Client Feedback" module and is tracking opened and resolved issues? In my company we do it a lot, and we are suffering from not being able to measure the issues in a very efficient way. We are missing the "Resolution Date" of the issue - so whenever someone marks the issue as "Resolved" - there is no track of the date and time of closing the issue. Unless I was not able to find it anywhere.

If any of you found it, could you please share? Or if you have any accurate workaround for that? I would appreciate any hints on that.



Under review

Hi Monika,

thanks for your question.

Complaints and internal non-conformities were based on ISO9001-related audit requirements.

There are currently 3 dates recorded:

- Added on

- Deadline for Implementation

- Efficiency Approved on

If you feel there is still need for Resolution Date, please start a thread on the Product Development Ideas.