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Reports -> Client Feedback -> No Resolution date for solving issues

Monika 6 years ago in Home Portal / Classic Projects • updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago • 1

Hello everyone,


I wanted to ask who is making the use of the "Client Feedback" module and is tracking opened and resolved issues? In my company we do it a lot, and we are suffering from not being able to measure the issues in a very efficient way. We are missing the "Resolution Date" of the issue - so whenever someone marks the issue as "Resolved" - there is no track of the date and time of closing the issue. Unless I was not able to find it anywhere.


If any of you found it, could you please share? Or if you have any accurate workaround for that? I would appreciate any hints on that.


Thanks,

Monika

Under review
Łukasz Kaleta (Senior Customer Success Manager) 6 years ago

Hi Monika,

thanks for your question.


Complaints and internal non-conformities were based on ISO9001-related audit requirements.

There are currently 3 dates recorded:

- Added on

- Deadline for Implementation

- Efficiency Approved on


If you feel there is still need for Resolution Date, please start a thread on the Product Development Ideas.

Customer support service by UserEcho