+4
Answered

Two-way constant communication between Vendor and PM

Juan Cardona 1 year ago in Home Portal / Classic Projects updated by Bogusław Reich (XTRF Product Owner) 1 year ago 7

As you may know, PM can leave notes to Vendors using the Instructions tab.
Also, Vendors can send a note to the PM when performing or completing a Job. However, PMs cannot reply to Vendors' notes and the communication is not fluid. Sometimes transit between PMs and Vendors may require more than two contacts.

We need a more fluid communication between PMs and Vendors. For instance, for large or difficult projects, Vendors should be able to contact the PM and clarify any doubts.

We propose that this functionality/option be included in XTRF (Classic Projects) so as to allow PMs and Vendors to communicate more than 1 time by either including the option of replying to Vendors' notes or including a ''Chat'' functionality.

Answer

+2
Answer

@Juan, the idea of a "chat functionality" has already appeared on our Product Development Ideas forum. Feel free to leave your input / like there.

https://xtrf.userecho.com/communities/1/topics/153-integrated-chat-in-xtrf

We are looking closely at the topic of better in-project communication between the PM and vendors. We're hoping to share some outcomes of our research soon.

+1

super useful!

Thank you! indeed, it would be very useful and rather simple to implement.

+1

Yes, this would be nice. Sometimes we use Google sheets for this, but if we work with multiple vendors, it is difficult because we are not allowed to share vendor information with other vendors due to company policies. If such a solution could be part of XTRF, that would be great.

Hadn't thought about using Google Sheets for communication with Vendors, we usually exchange emails for privacy and policy compliance. However, your scenario surely supports this feature request!

+2
Answer

@Juan, the idea of a "chat functionality" has already appeared on our Product Development Ideas forum. Feel free to leave your input / like there.

https://xtrf.userecho.com/communities/1/topics/153-integrated-chat-in-xtrf

We are looking closely at the topic of better in-project communication between the PM and vendors. We're hoping to share some outcomes of our research soon.

+1

Thank you for letting us know. We aren't necessarily referring specifically to a chat functionality but rather a way to contact vendors constantly either by adding an option to reply to vendors' comments or the chat.


We'll be attentive to any new in-project communication features.