They are answered by the XTRF community and our experts
With the memoQ update of 7.8.169, a bug was fixed by Kilgray where vendors could download packages even when their work mode was set to "online (no packages)." The following message is shown in Vendor Portal: "XTRF could not download CAT Package. Try again or contact your Project Manager."
What should be done to fix the issue?
Please verify the above mentioned setting in memoQ and change it to either of the two: "packages only" or "both".
Is it possible (or planned) to upload a Trados TQA analysis to the LISA evaluation section? This would greatly boost our integration.
I would like to know how to set files uploading options in Xtrf/Memsource?If I could set them by default it would be even better.
Indeed, when I upload file through Xtrf (using the integration), I don't have the possibility to set these options, such as:
-Notes or master slides for powerpoints
-"Replace font" for Indesigns
Thank you for your help.
I believe the integration uses the master settings in your MS account, so if you set them there, they will be used. If, like us, you want to use different settings for different projects/clients, you need to use the Memsource templates and select them in your workflow (or set them in your workflow definitions if they are always the same for a given workflow).
This is for the integration with Classic Projects, by the way, as there is no integration with Smart Projects yet.
Is there any way we could upload large size (500MB or bigger) deliverables to the relevant task without them taking so much space?
Hello, I have a question: when the client rejects a Quote, there is a drop-down menu for "Reason for Rejection with Description". There are multiple options that you could choose to explain why the Quote was rejected. I am wondering what does it mean "Walked away" - does it refer to the client, who walked away? OR to the LSP that did not follow up? It's not clear enough how to understand it.
Thank you for your help!
Hi, there is an event in Xtrf to send an email:
E-mail/Text Message to Client: When project confirmation is sent to client
When is this fired? Or is it only manually when you click on the edit and send button?
Is there a way to add the same actual invoice (assign the number and upload the file) for several provider invoice specifications?
Sometimes a vendor sends an invoice for 6-7 specifications, and we have to go into each one, add the number and upload the same file many times. It would be more reasonable to select the specifications and have a button on top which would let us add a single invoice (number and file) for all of the selected specifications.
Every time when I update a client complaint or a non-confirmity in a task I almost always get an error message when I save the error.
Can you please address this issue to our Service Desk or alternatively, contact directly you Account Manager.
Thank you in advance.
Customer support service by UserEcho