Questions?

They are answered by the XTRF community and our experts

0
Answered

automated e-mail to clients

How can we include the task name in the notification e-mail the client receives when their task is ready?

0
Answered

Why my vendors who work in memoQ cannot download packages?

With the memoQ update of 7.8.169, a bug was fixed by Kilgray where vendors could download packages even when their work mode was set to "online (no packages)." The following message is shown in Vendor Portal: "XTRF could not download CAT Package. Try again or contact your Project Manager."


What should be done to fix the issue?

Answer

Please verify the above mentioned setting in memoQ and change it to either of the two: "packages only" or "both".

0
Answered

Upload Trados TQA report to LISA evaluation

Lennart Tondeleir 3 years ago in Home Portal / Classic Projects with CAT integration updated 3 years ago 2

Hi,


Is it possible (or planned) to upload a Trados TQA analysis to the LISA evaluation section? This would greatly boost our integration.


Regards,

Lennart

0
Answered

How to set files uploading options with Memsource integration?

nabylm 3 years ago in Home Portal / Smart Projects with CAT integration updated 3 years ago 3

Hi,

I would like to know how to set files uploading options in Xtrf/Memsource?If I could set them by default it would be even better.

Indeed, when I upload file through Xtrf (using the integration), I don't have the possibility to set these options, such as:
-Notes or master slides for powerpoints
-"Replace font" for Indesigns
etc...

Thank you for your help.


Answer

I believe the integration uses the master settings in your MS account, so if you set them there, they will be used. If, like us, you want to use different settings for different projects/clients, you need to use the Memsource templates and select them in your workflow (or set them in your workflow definitions if they are always the same for a given workflow).


This is for the integration with Classic Projects, by the way, as there is no integration with Smart Projects yet.

0

How we can link large size (500MB or bigger) deliverables to the relevant task in XTRF?

Maria Terilidou 3 years ago in Home Portal / Classic Projects updated by Marcin Jakubowski 3 years ago 5

Is there any way we could upload large size (500MB or bigger) deliverables to the relevant task without them taking so much space?

0
Answered

Reason for Rejection with Description

Monika 3 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 3 years ago 1

Hello, I have a question: when the client rejects a Quote, there is a drop-down menu for "Reason for Rejection with Description". There are multiple options that you could choose to explain why the Quote was rejected. I am wondering what does it mean "Walked away" - does it refer to the client, who walked away? OR to the LSP that did not follow up? It's not clear enough how to understand it.


Thank you for your help!

Monika

0
Answered

When is project confirmation is sent to client

Hi, there is an event in Xtrf to send an email:

E-mail/Text Message to Client: When project confirmation is sent to client

When is this fired? Or is it only manually when you click on the edit and send button?

0
Answered

Assign invoice number/upload file for multiple invoice specifications

Alexandros 3 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 3 years ago 3

Hi,


Is there a way to add the same actual invoice (assign the number and upload the file) for several provider invoice specifications? 

Sometimes a vendor sends an invoice for 6-7 specifications, and we have to go into each one, add the number and upload the same file many times. It would be more reasonable to select the specifications and have a button on top which would let us add a single invoice (number and file) for all of the selected specifications.

0
Under review

Modify Volume in a project

Can the Volume (source word) in "Project" be modified in e.g. page or any other value? 

0
Answered

non confirmity ERROR WHEN SAVING

Every time when I update a client complaint or a non-confirmity in a task I almost always get an error message when I save the error.

Answer
Konrad Gorszczak 3 years ago

Hello Berber,


Can you please address this issue to our Service Desk or alternatively, contact directly you Account Manager.


Thank you in advance.


Konrad

XTRF Team