Questions?

They are answered by the XTRF community and our experts

0
Answered

How can I send out all job offers automatically?

I am starting to look at smart projects and have been able to get my first step to send out job offers automatically, but how can I set it up to also send out any other job offers I may have included in my process template?

Consider the following scenario, I have a process template that contains Translation, Editing and DTP as job steps, and once I start the project I would want all 3 steps' job offers to go out. Currently only the job offers for Translation are going out. This means that in order for me to send out the job offers for Editing and DTP I would need to select those jobs and choose Send job offers under Job actions.

Is there a way to send out all job offers at the same time, like you can using the Request Sending automated action in Classic projects?

All the info I see in the knowledge base is related to when a job starts after a vendor is selected.

Answer

Hi Jamie 

The automatic job offers in Smart Project work a bit different than in Classics.

In Smart Project, the job offers for a particular step are sent at the moment when the previous step is completed.

In other words, if you have selected the automatic job offers for all those steps, the job offers for Editing will be sent when the Translation will become ready, and the same way the automatic job offers for DTP will be sent when the Editing step will be completed.

An alternative is to select all the steps on the Jobs card and send the job offers from the Job actions menu. I believe this only options to send all job offers at once.

Best regards,

Marek

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I can complete all job steps in a smart quote!

I noticed that I can complete all of the steps in a smart quote, including deliver of final files to client without ever having converted the quote to a smart project.

While this may not be ideal, I was wondering if this was a bug or intended. I do notice that POs are not automatically sent out in a smart quote, which makes sense, but I just wonder why this would be allowed.

Jaime

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How do you deal with internal project files?

Reinis Straume (LMI:T) 5 years ago in Home Portal / Classic Projects updated 5 years ago 2

How do you deal with delivered files, such as unclean bilingual files, qa reports that many translators deliver, but that do not need to be shared with the client? We are looking for a sustainable way to keep these files in the system, but to also have them internal.

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Under review

Payment terms with end of month...

Thierry ABAQUE 5 years ago in Home Portal / Classic Projects updated 5 years ago 2

One of our payment terms is 45 days end of month. This means that the calculation is first of all based on 45 days after invoice date, then we go to the end the related month. For instance, for an invoice issued on January 20th, the due date is 31st of March.

When we choose end of month and 45 days in the XTRF parameters for payment terms, for an invoice issued on January 20th, the calculated due date us 15th of March, since XTRF goes to the end of month first, then add 45 days...

How to do?

Answer

You are right. 

XTRF first goes to the end of the month, then adds x days. 

I'm afraid there isn't any other way per available settings. 

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Answered

How can I change the quote language?

Elisabetta 5 years ago in Home Portal updated by Marek Joniec (XTRF Product Manager) 5 years ago 4

Hallo, 

I want to send a quote in Italian, but the quote always is in English. How can I change that?

Thanks

Elisabetta

Answer

Hi,

You need to activate the Italian quote template in settings -> Document Templates. You can also set it to default.

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Answered

How can I add files to closed project?

NadiaA 5 years ago in Home Portal / Smart Projects updated by Marek Joniec (XTRF Product Manager) 5 years ago 1

I want to add an offline deliverable to a closed project, but I can't see an option to do that anywhere. 

Answer

Hi NadiA

To add files to a closed project you need to change the project status. In XTRF project becomes closed automatically when all process steps are in the Ready od Canceled status. 

the simplest way to reopen the project is to change the status of one of the steps (for example the last step in the process) back to start, add the files add then change the step status to Ready.

You can do similar if the step is canceled, you can change it to Opened and then back to Canceled again.

best regards,

Marek

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How can I edit payables in a closed project?

FACI 5 years ago in Home Portal / Classic Projects updated by Thijs Senten 5 years ago 3

I am trying to edit the payables of a provider, in a project which has already been closed (payables were not entered at the moment of creating it). It doesn't allow any change.

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Answered

How to add a past project from 2018 by not affecting the project code row of 2019?

HeliCo Translation 5 years ago in Home Portal updated 5 years ago 5

Hi,

I want to add some missing projects from 2018 for more accurate statistical reports but when I add a new project, it is listed with the code starting with 2019. I want it to be listed as 2018. Although I select the starting and ending dates of the project as 2018, this affects the project row of 2019. Is it possible to change the automatically created project codes?


Also, when we delete a project, its code disappears. I mean, if I delete the project coded 2019/52 and I want to create another project with the same code, I cannot do that. The new project I create is coded as 2019/53. Can someone also help me about these issues?

Thanks in advance.

Burcu Demirörs

Answer

The "Project Code" can be modified in Configuration/Templates/Numbering Schemes. If you create a project in 2019, the project ID will also have 2019 no matter how you change the dates in the project itself. In essence the ID never can be changed after the project has been created. This is a Good Thing.

The latter part in the ID comes from a running counter, so you just cannot create two projects with the same number.

Just asking: Why do you want to create reports depending on the project ID? Why not just use the dates in the project in the first place?

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Answered

What is the difference between a task and a job?

Marcela 5 years ago in Home Portal / Smart Projects updated by Marek Joniec (XTRF Product Manager) 5 years ago 3

I haven't been able to figure it out, and the XTRF Knowledge base hasn't been very helpful. Thank you!


Answer

Hi Marcela,

The easiest way to explain the difference would be that a task is one whole workflow and a job is one part of a workflow (e.g. translation job, review job ...). So jobs are parts of a workflow and a task is the whole workflow.

Kind regards,

Peter

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Answered

How should we register 'pre-invoicing'?

Thijs Senten 5 years ago in Home Portal updated by Joanna Russell 5 years ago 7

As we near the end of the year, some of our clients ask us to invoice an amount before the work is actually done (or even started).

What is the best way to do this without messing up reporting and other checks?


I imagine we could create an invoiced based on a 'dummy' task, or even with just items, and mark future 'real' tasks as uninvoiceable, but it seems a bit messy and prone to confusion and mistakes. Also, it would highly likely mess up reporting.

Are there better ways to do this?

    Answer

    Mark is right. If you know exactly the amount of the future project you can invoice it upfront.

    But if you're unsure about the exact values and it is actually a credit, you can use the prepayment.

    All you need to have is a project for the client, it doesn't have to have any language combinations or tasks, the project level itself is enough to add prepayment and then invoice it in a regular way.

    Then you can freely add tasks to this project and create invoices for those tasks. The system will remember that there's a prepayment and it will be cleared on the final invoice.