Questions?

They are answered by the XTRF community and our experts

0
Answered

Development : provider evaluation system

SBWC 2 years ago in Home Portal updated by Łukasz Kaleta 2 years ago 1

Hi,

The current evaluation system of the 5 stars rating is simple, however following an ISO audit our auditor thought it was lacking in terms of depth of information. Even if we now add comments, would it be possible to have not just one criteria of evaluation, but also other criteria like:

 - time to deliver

 - business relationship

 - quality of translation


Is this kind of development possible?

While keeping a general rating, being able to break it down would allow more insight.

Maybe, since the LISA evaluation exist, would it be simpler to set up specific criteria within LISA?

0
Answered

automated e-mail to clients

Sofia Bagatela 2 years ago in Home Portal / Classic Projects updated by Łukasz Kaleta 2 years ago 2

How can we include the task name in the notification e-mail the client receives when their task is ready?

0
Answered

Why my vendors who work in memoQ cannot download packages?

Łukasz Kaleta 2 years ago in Home Portal / Smart Projects with CAT integration updated 2 years ago 6

With the memoQ update of 7.8.169, a bug was fixed by Kilgray where vendors could download packages even when their work mode was set to "online (no packages)." The following message is shown in Vendor Portal: "XTRF could not download CAT Package. Try again or contact your Project Manager."


What should be done to fix the issue?

Answer
Łukasz Kaleta 2 years ago

Please verify the above mentioned setting in memoQ and change it to either of the two: "packages only" or "both".

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Answered

Upload Trados TQA report to LISA evaluation

Lennart Tondeleir 2 years ago in Home Portal / Classic Projects with CAT integration updated 2 years ago 2

Hi,


Is it possible (or planned) to upload a Trados TQA analysis to the LISA evaluation section? This would greatly boost our integration.


Regards,

Lennart

0
Answered

How to set files uploading options with Memsource integration?

nabylm 2 years ago in Home Portal / Smart Projects with CAT integration updated 2 years ago 3

Hi,

I would like to know how to set files uploading options in Xtrf/Memsource?If I could set them by default it would be even better.

Indeed, when I upload file through Xtrf (using the integration), I don't have the possibility to set these options, such as:
-Notes or master slides for powerpoints
-"Replace font" for Indesigns
etc...

Thank you for your help.


Answer
Łukasz Kaleta 2 years ago

I believe the integration uses the master settings in your MS account, so if you set them there, they will be used. If, like us, you want to use different settings for different projects/clients, you need to use the Memsource templates and select them in your workflow (or set them in your workflow definitions if they are always the same for a given workflow).


This is for the integration with Classic Projects, by the way, as there is no integration with Smart Projects yet.

0

How we can link large size (500MB or bigger) deliverables to the relevant task in XTRF?

Maria Terilidou 2 years ago in Home Portal / Classic Projects updated by Marcin Jakubowski 2 years ago 5

Is there any way we could upload large size (500MB or bigger) deliverables to the relevant task without them taking so much space?

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Answered

Reason for Rejection with Description

Monika 2 years ago in Home Portal updated by Łukasz Kaleta 2 years ago 1

Hello, I have a question: when the client rejects a Quote, there is a drop-down menu for "Reason for Rejection with Description". There are multiple options that you could choose to explain why the Quote was rejected. I am wondering what does it mean "Walked away" - does it refer to the client, who walked away? OR to the LSP that did not follow up? It's not clear enough how to understand it.


Thank you for your help!

Monika

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Answered

When is project confirmation is sent to client

Robrecht Belien 2 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta 2 years ago 1

Hi, there is an event in Xtrf to send an email:

E-mail/Text Message to Client: When project confirmation is sent to client

When is this fired? Or is it only manually when you click on the edit and send button?

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Answered

Assign invoice number/upload file for multiple invoice specifications

Alexandros 2 years ago in Home Portal updated by Łukasz Kaleta 2 years ago 3

Hi,


Is there a way to add the same actual invoice (assign the number and upload the file) for several provider invoice specifications? 

Sometimes a vendor sends an invoice for 6-7 specifications, and we have to go into each one, add the number and upload the same file many times. It would be more reasonable to select the specifications and have a button on top which would let us add a single invoice (number and file) for all of the selected specifications.

0
Under review

Modify Volume in a project

Innovalang 2 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta 2 years ago 5

Can the Volume (source word) in "Project" be modified in e.g. page or any other value?