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Name in external system: another partner using the same credentials
Monika 5 years ago
in Home Portal
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updated by Mateusz Trzeciak (XTRF Deployment & Training Specialist) 5 years ago •
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Hello,
I wanted to ask what would be the best practice for resolving the issue I encountered in the attached print screen. I needed to map my client with external system (XTM CAT tool) so I was introducing the ID number from XTM into XTRF. But XTRF is telling me that another partner already has the same credentials.
I would like to find that another partner and remove the ID from his account, to be able to map correctly my current client. I was not able to look for "Name in external system" anywhere. I tried adding filters, views, etc - but no success.
I would appreciate any advice!
Best,
Monika
Customer support service by UserEcho
Dear Monika,
easiest way to do this is using a simple macro and then just finding conflicting data via ctrl + f:
CODE:
If you would like to have a virtual column for this, please use code below:
CODE: