I wanted to ask what would be the best practice for resolving the issue I encountered in the attached print screen. I needed to map my client with external system (XTM CAT tool) so I was introducing the ID number from XTM into XTRF. But XTRF is telling me that another partner already has the same credentials.
I would like to find that another partner and remove the ID from his account, to be able to map correctly my current client. I was not able to look for "Name in external system" anywhere. I tried adding filters, views, etc - but no success.
I would appreciate any advice!
Customer support service by UserEcho