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"Multiple change" button for deadline not working for the main page
I don't know if it is by design but when I use the "Multiple Change" button to set a date for all tasks in a classic project, it doesn't set for the main deadline. Is this by design or a defect?
Array result from Multiple-Choice Custom Field in e-mail template
Can anybody smarter at coding save my bacon? I have a Job-scope custom field (multiple-choice), where PMs select one or more delivery formats the vendor has to deliver their job result in. I want this to show up in availability request e-mails and job starting e-mails. I got it working with the PO templates (results show in hard brackets, but it's fine), but I cannot figure out how to get it to display properly in the e-mail templates. I know the method "calls" the right field, but the output is displayed as "[Ljava.lang.String;@5d79a22d". As I understand, it has something to do with the fact that the result is an array.
Adding VAT to an invoice
Hi XTRF team
We are just wondering if you could help with a query with a provider's invoice. We would like to send a new invoice which will include a 20% VAT. 20% VAT has been added to the provider’s profile.
But the invoice is still showing without VAT… We have tried to change the rule, but it doesn’t change anything. The “multiply net total” rule didn’t work
We have also tried to remove the jobs from the invoice and to add them again, but it didn’t work… We would like this to be done without having to reopen projects.
XTRF 8.5 integration with memoQ 9.2
Can anyone confirm that there are no integration issues with XTRF 8.5 and the recently released memoQ 9.2? The changelog for memoQ 9.2 doesn't indicate that any API-related functions were updated, but I'd like to check before going ahead with the update.
Integration with memoQ 9.2 is supported from XTRF v8.6.
We will be testing compatibility with memoQ 9.3 in the upcoming weeks too.
How to check who accept or Reject a quote
When a notification email is sent to the Client with the link to accept or decline the quote or using the client portal for the same purpose, the return email has a footer with the signature of quote requester. But if someone else who received the email has accept/reject the quote the same user signature appears. How to identify who did accept or reject the quote?
Delay time used in account statement
Did anyone figure it out how to stop the delay time on the account statement as if the invoice is paid the delay time still increasing.
Vendor selection strategy
Hello,
Can we change the default vendor selection strategy? When we open a new task, the default for each time is First one Wins so we want to change this to Manually by PM so that it won't start the job once a translator confirms availability.
Thank you!
Template for Availability Request
Hello,
We are trying to configure our settings for sending Availability Requests to translators.
While testing, we are able to send the request and the email that is sent looks like it has been sent by the PM who is managing the project, but when the translator confirms the job and the job is assigned (we used the cheapest at deadline strategy for testing), the email sent to translator that `they have been selected for the project` seems like it is sent by another PM.
We would like the configure this to make it seem that the confirmation email is sent by the same PM who is actually managing project, not anyone else.
I couldn't find a place in settings where I can change this. Can you please point me in the right direction?
Looking forward to hearing from you.
Sales Person receives notification when project is closed
Is it possible the sales person receives a notification when the project - created by his/her quote - is closed?
It is important to make the follow up with the client.
We are not sending the automatic email to the client at the end of the project.
Classic Dashboard - Filter options missing
Hi everyone,
I am trying to create a Dashboard (Classic) view. I would like to modify the Filter options, and add additional filters in my View.
According to XTRF Knowledge Base, there should be a Filter Tab
However, it seems that Tab is gone in my XTRF (I am administrator, so I don't think it's a question of rights).
Can anyone let me know if this function has been removed from XTRF (so the available help is not correct), or is there some mysterious setting I should be looking at?
Thanks in advance!
Sonia
@Sonia, please open a support ticket for this issue. Make sure to describe how you are trying to access the view in question. Additionally, you can guide us what kind of view modification you intended to introduce, and our specialists will check if they can help you.
Customer support service by UserEcho