Questions?

They are answered by the XTRF community and our experts

0
Answered

Linking payables to a closed project

Sol Lagomarsino 7 years ago updated by Bartosz Gumuła (XTRF Solution Architect) 7 years ago 5

Is it possible to link a payable to an old project that has already been closed?


I found a thread on pre-payments, which was really useful. However, for closed projects the "add payable" button is grayed out. Is it not possible, then? Thanks!

Answer

Hi,

If you are talking about classic projects (not sure about Smart as we don't use them), then payables are added to Jobs, not projects. As long as the job has not been invoiced, you should be able to add or change payables. If it has been invoiced (you can check that in the finance tab for that job), then you need to delete the job from the vendor invoice before you can change/add payables.

0
Answered

POs defaulting to 12:00AM Time

projects 7 years ago updated by Bartosz Gumuła (XTRF Solution Architect) 7 years ago 2

Hello,


I have a vendor that states that each of the POs sent to him are defaulting to a deadline of 12:00AM. This is despite the deadline being different when I create the project in XTRF. Could you please advise?

Answer

Hello,

Our Customization Team has already fixed the issue and it should be added to XTRF in the upcoming minor relase.

Best regards,
Bartosz

0

Hello - error with files

projects 7 years ago updated 7 years ago 2

Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?

0

How do I edit our terms and conditions on the purchase order template?

info 7 years ago updated by Jussi Rautio 7 years ago 1
0
Answered

Hosted Upgrade to v7

mark 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 5

Has anyone upgraded to version 7 on a hosted account of XTRF? We want to know if there are any challenges with things breaking or needing attention once the upgrade occurs. We're compiling a list of our limited customizations, to make sure we can pay attention to them after an upgrade, but wanted to know if others had experience they could share so far.


Thanks all!

0
Answered

Custom Invoice Numbering for Client

mark 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 2

I have a client that wants to have invoicing numbering that match their project numbering. They only have a single project per invoice. 


1) Any downside to doing this? It shouldn't be an issue for our accounting system.


2) How do I customize this in XTRF? Is this an easy change that I can do? Do I need a custom modification?


Thanks.

0
Answered

Language pair in opened projects

Authorwave 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 1

Hi all,

We try to insert the language pair in an opened project but the source language is locked, therefore we are not allowed to choose it. However, we can choose the target language.

 Is it possible to change the settings and be able to choose the source language as well?

0
Answered

2 Vendor Email Questions - how to export vendor email addresses and how to create a vendor mailing list...

mark 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 6

I'm trying to send an email to a number of my vendors. I created a view that I wanted to export to use as a mailing list, but now I realize that I can't add "Email" as a column in my vendor view. Is this not possible?


Related question... If I can't export email addresses, could I use the 'mailing list' feature to email within XTRF? I've never used it but I can't find any information on this feature in the knowledge base.


Thanks for the assistance!

0
Answered

hello, how can i search ventor's deadline?

Authorwave 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 4
0
Answered

How to create vendor report with services/languages...

mark 7 years ago updated 6 years ago 22

We're trying to do a gap analysis of our current vendors in XTRF and combine it with or projected needs. I am trying to export our vendors in a way that lists each vendor with their language pairs and services offered. I think what I would want is to have each vendor listed multiple times - once for each language pair/service offered. That way I could put the data into a BI tool or an excel pivot table, and generate a report of number of vendors offering which service, which language pair, current rating etc... Can I do this?

Currently I'm trying this in the smart views on the vendor tab. But all I can do is export a single field that has all the language combinations and no services. 


Am I missing something? Is there a work around?