Questions?

They are answered by the XTRF community and our experts

0
Answered

Hosted Upgrade to v7

mark 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 5

Has anyone upgraded to version 7 on a hosted account of XTRF? We want to know if there are any challenges with things breaking or needing attention once the upgrade occurs. We're compiling a list of our limited customizations, to make sure we can pay attention to them after an upgrade, but wanted to know if others had experience they could share so far.


Thanks all!

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Answered

Custom Invoice Numbering for Client

mark 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 2

I have a client that wants to have invoicing numbering that match their project numbering. They only have a single project per invoice. 


1) Any downside to doing this? It shouldn't be an issue for our accounting system.


2) How do I customize this in XTRF? Is this an easy change that I can do? Do I need a custom modification?


Thanks.

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Answered

Language pair in opened projects

Authorwave 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 1

Hi all,

We try to insert the language pair in an opened project but the source language is locked, therefore we are not allowed to choose it. However, we can choose the target language.

 Is it possible to change the settings and be able to choose the source language as well?

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Answered

2 Vendor Email Questions - how to export vendor email addresses and how to create a vendor mailing list...

mark 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 6

I'm trying to send an email to a number of my vendors. I created a view that I wanted to export to use as a mailing list, but now I realize that I can't add "Email" as a column in my vendor view. Is this not possible?


Related question... If I can't export email addresses, could I use the 'mailing list' feature to email within XTRF? I've never used it but I can't find any information on this feature in the knowledge base.


Thanks for the assistance!

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Answered

hello, how can i search ventor's deadline?

Authorwave 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 4
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Answered

How to create vendor report with services/languages...

mark 6 years ago updated 6 years ago 22

We're trying to do a gap analysis of our current vendors in XTRF and combine it with or projected needs. I am trying to export our vendors in a way that lists each vendor with their language pairs and services offered. I think what I would want is to have each vendor listed multiple times - once for each language pair/service offered. That way I could put the data into a BI tool or an excel pivot table, and generate a report of number of vendors offering which service, which language pair, current rating etc... Can I do this?

Currently I'm trying this in the smart views on the vendor tab. But all I can do is export a single field that has all the language combinations and no services. 


Am I missing something? Is there a work around?

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Answered

Exporting Business Reports in PDF

Hellen Ishida 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 1

Is it possible to export the Business reports table and charts to PDF?

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Answered

Text field adding a penalty/payables, does not show text field on PO

Berber 6 years ago updated by Bartosz Gumuła (XTRF Solution Architect) 6 years ago 5

When I add a penalty to the PO I edit manually the Discounts / Surcharges field in the payables but thistext  doesnt show up later on the PO, can this be changed? It only says still bonus/penalty on the PO although I did change it to Penalty.

Answer

Dear Customer,


This issue was fixed in version 7.0. It will display the correct discount/surcharge name.

Best regards,
Bartosz

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Answered

SMTP Problems

Florence Rumsey 6 years ago updated by HeliCo Translation 6 years ago 3

Hi there,

As an XTRF newbie I'm taking the courses but on lesson zero but every time I try and send the test email I get this notification at the top of my screen: E-mail could not be sent, reason: 535 Authentication Credentials Invalid


Therefore I couldn't complete this step but want to move onto the next steps. 


Could you please let me know how to fix it ASAP that would be great - thanks! 


Best wishes, 

Florence 

Answer

Dear Florence,

I have fixed the issue with your SMTP server. Please be aware that you should not change SMTP credentials as long as you do not have your own e-mail server.

Have a great day!

Best regards,
Bartosz

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Adding more recipients to the job assignment mail

ahmed 6 years ago updated by Marek Joniec (XTRF Product Manager) 6 years ago 3

Is it possible to add more than one recipient to the job assignment notification mail? 


For example : I want to send a job to a vendor while adding alias mail in the CC in addition to the project manager mail.