Questions?
They are answered by the XTRF community and our experts
Linking payables to a closed project
Is it possible to link a payable to an old project that has already been closed?
I found a thread on pre-payments, which was really useful. However, for closed projects the "add payable" button is grayed out. Is it not possible, then? Thanks!
Hi,
If you are talking about classic projects (not sure about Smart as we don't use them), then payables are added to Jobs, not projects. As long as the job has not been invoiced, you should be able to add or change payables. If it has been invoiced (you can check that in the finance tab for that job), then you need to delete the job from the vendor invoice before you can change/add payables.
POs defaulting to 12:00AM Time
Hello,
I have a vendor that states that each of the POs sent to him are defaulting to a deadline of 12:00AM. This is despite the deadline being different when I create the project in XTRF. Could you please advise?
Hello,
Our Customization Team has already fixed the issue and it should be added to XTRF in the upcoming minor relase.
Best regards,
Bartosz
Hello - error with files
Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?
Hosted Upgrade to v7
Has anyone upgraded to version 7 on a hosted account of XTRF? We want to know if there are any challenges with things breaking or needing attention once the upgrade occurs. We're compiling a list of our limited customizations, to make sure we can pay attention to them after an upgrade, but wanted to know if others had experience they could share so far.
Thanks all!
Custom Invoice Numbering for Client
I have a client that wants to have invoicing numbering that match their project numbering. They only have a single project per invoice.
1) Any downside to doing this? It shouldn't be an issue for our accounting system.
2) How do I customize this in XTRF? Is this an easy change that I can do? Do I need a custom modification?
Thanks.
Language pair in opened projects
Hi all,
We try to insert the language pair in an opened project but the source language is locked, therefore we are not allowed to choose it. However, we can choose the target language.
Is it possible to change the settings and be able to choose the source language as well?
2 Vendor Email Questions - how to export vendor email addresses and how to create a vendor mailing list...
I'm trying to send an email to a number of my vendors. I created a view that I wanted to export to use as a mailing list, but now I realize that I can't add "Email" as a column in my vendor view. Is this not possible?
Related question... If I can't export email addresses, could I use the 'mailing list' feature to email within XTRF? I've never used it but I can't find any information on this feature in the knowledge base.
Thanks for the assistance!
How to create vendor report with services/languages...
We're trying to do a gap analysis of our current vendors in XTRF and combine it with or projected needs. I am trying to export our vendors in a way that lists each vendor with their language pairs and services offered. I think what I would want is to have each vendor listed multiple times - once for each language pair/service offered. That way I could put the data into a BI tool or an excel pivot table, and generate a report of number of vendors offering which service, which language pair, current rating etc... Can I do this?
Currently I'm trying this in the smart views on the vendor tab. But all I can do is export a single field that has all the language combinations and no services.
Am I missing something? Is there a work around?
Customer support service by UserEcho