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Hello - error with files

projects 2 years ago updated 2 years ago 2

Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?

How large are those files? What type? Is there any error in the logfile? Maybe the file is too large, or the system has some processing issues due to memory limitations.

Hello - it appears the issue is only occurring now with one particular file. It is a HTML file, (41 KB). The entire project is now frozen so I cannot delete or upload the file, nor can I cancel the project. Please advise.