Questions?
They are answered by the XTRF community and our experts
How to show client/vendor VAT and complete address on invoices
Hello,
we're new to XTRF and it looks like vendor invoices submitted through the portal and client invoices created in XTRF do not show vendor/client VAT number and complete address. Where can we configure this setting so that the complete details are visible?
how to add GBP currency
how to add GBP currency to vendors and clients
List of topics covered in XTRF Academy part of UserEcho
Very often questions asked in the space of Q&A are already answered and pictured with a clip or two. Whether you are a new user of XTRF, or would like to discover more about its functionality (especially with regards to Smart Projects), you can check out the basic and advanced guides, which XTRF Academy consists of.
We decided to post a list with lesson summaries here, because searching in the Q&A part of the UserEcho doesn't catch results from the XTRF Academy chapter.
Below is a list of all topics with respective URLs to XTRF Academy Guides.
Introduction
In this lesson you will learn how to:
- Access XTRF on the web
- Log in to your XTRF
- Change your password
- Setup company SMTP email server
- Upload your company logo
- Set your preferred language for the interface and communication
- Create usernames for your team
- Review and customize System Values in general
Basic guides
After this lesson you should be able to
- Create a quote in XTRF
- Choose the desired parameters
- Create Receivables
- Send the quote to your client
- Find your quote
- Convert the quote to project
Having finished this lesson, you should be able to prepare the project so that it can be started:
- Adjust the process
- Add files and schedule jobs
- Assign vendors
- Prepare payables and instructions
- Launch and distribute the jobs
- Monitor the file delivery and overall progress of the project
- Deliver the ready files to your client
Having finished this module, you should be able to:
- Add a client account and enter all valuable details
- Create contact persons
- Configure client rates for your services
- Perform Multiple Change on the client accounts
Having finished this module, you should be able to:
- Add a Vendor account and a Contact Person
- Manage basic characteristics of your vendors
- Configure Competencies & Rates
- Perform Multiple Change on your vendors
After this lesson you should be able to:
- create client invoices
- manage payments
- adjust system configuration with regard to invoicing
Guide to Vendor Billing and Vendor Portal basics
Having studied this guide, you should be able to:
Adjust Expected Invoicing Dates
Invite your partners to Vendor Portal
Activate access and log in to Vendor Portal as a linguist
Create an invoice as if you were a vendor
Inspect and manage the invoice filed by the vendor
Having followed all of the clips below you should be able to:
- create Memos, log Calls, plan Tasks and Events
- send mass emails to your partners
- look up history of CRM on your partners profiles
Guide to Smart Views and Dashboard
When you finish this guide, you should be able to perform
- copying, editing and sharing views
- looking up filters and shaping browsing tables
- managing your own Dashboard
Guide to Process Templates and Automations
After studying this guide, you should know how to
- adjust Services
- build your own Process Templates
- enable Automations
Advanced guides
Project Management: Advanced Functionality and Techniques
Having finished this lesson, you should know how to
Use Manual and automated Job Offers
Manage and assign teams and in-house vendors to jobs
Change Vendor on a job
Share and receive instructions and updates on project progress
Send and automate sending of Project Confirmation and Purchase Order
Having studied this guide, you should be able to
- complete and review Evaluation of your vendors
- manage LISA evaluation
- manage and send Satisfaction Survey
- create and find Client Feedback Reports
This guide will introduce you to the topics of data preparation: practical advice and explanation how to enter and format the information within spreadsheets that will be uploaded into XTRF.
Vendor Recruitment and managing own profile in Vendor Portal
Having finished this guide you should be able to
- Configure Vendor Portal with recruitment in mind
- Know how to invite your Vendors to join
- Review new profiles and changes they request
- Manage the new vendors in XTRF
After you finish studying this guide, you should be able to:
- Log in as a one of your clients
- Choose the appropriate Configuration
- Introduce the Portal to your clients
For search only: send quote, reject quote, notification, PO, Vendor Portal, registration
How are people use the Feedback Forms?
We currently haven't been using the feedback forms. I think in part because we don't relate well to the way it's set up - we don't use the term "Internal Nonconformity" for any purpose.
How to others use it? Is it helpful? How do you report on it? Is this where you track issues with projects? How does follow up happen on this when a feedback is created?
I am unclear on this feature and would love others experiences and thoughts. Even direction towards documentation would be appreciated. Thanks!
Internal navigation menu
Hi,
we have a couple of questions on views:
- we have Smart views activated, but we don't have the left-hand internal navigation menu in Quotes and Projects, how can we enable it?
- what is called "Vendors" on training videos and screenshot is called "Providers" in our view, is it an older version or is there any difference?
Thank you for your help!
Invoicing numbering scheme
Hello,
We are new to XTRF and we need to start our invoicing with n. 5 instead of n. 1. How is it possible to change the numbering scheme?
Thank you very much for your help!
In your case, because the desired number is low, you can simply create 4 empty invoices for any test client.
Here is a suggested path:
- Go to Invoicing
- Add a new invoice using the side option "Add empty client invoice".
- Pick a dummy / test client.
- Leave the amounts at zero and simply push the status to Ready or Sent.
In case of minor changes, for example if you need to swap two numbers, or modify the number by adding something to it, you can enable number modification in Configuration.
This option will make the invoice number editable. It is otherwise controlled by internal numbering scheme. Numbering schemes are generally not customizable in case of Starter plan of XTRF.
Project Error
Hello Everyone,
I am a PM that newly transits to XTRF system, I started to try to send projects to service providers, but mutually I encounter with "Details: Cannot find valid hostname for mail session" error message. What am I doing wrongly could you please give me a hand?
Cheers,
As a beginner, you should definitely take XTRF Academy series of courses
https://xtrf.userecho.com/forums/10-xtrf-academy/
SMTP is one of the initial topics, so you should have everything clear.
Don't hesitate to ask questions there, under the guides directly.
Maciej
Can you automate client satisfaction survey?
I'd like to be able to automate sending out the client satisfaction survey. We don't want a survey for every project, but we're considering sending it to all first time projects, and all projects over $xxx.
Can this be set up on a periodic job? I don't see this as an option.
Create vendor by Macro
I am trying to create a new vendor by a Macro. But I can't get it to work. Anyone got a clue what is missing?
#set($providerService = $utils.getService('com.radzisz.xtrf.service.ProviderService'))
#set($branchService = $utils.getService('com.radzisz.xtrf.service.dictionary.BranchService'))
#set($countryService = $utils.getService('com.radzisz.xtrf.service.dictionary.CountryService'))
#set($defaultBranch = $$branchService.getHeadquarters())
#set($country = $countryService.getBySymbol("NL"))
#set($addressParameters = ["com.radzisz.xtrf.model.dictionary.Country","java.lang.String"])
#set($providerParameters = ["java.lang.String", "java.lang.String", "com.radzisz.xtrf.model.partner.Address"])
#set($address = $utils.createInstanceWithSpecificParamTypeNames('com.radzisz.xtrf.model.partner.Address', $addressParameters, $country, "email@gmail.com"))
#set($provider = $utils.createInstanceWithSpecificParamTypeNames('com.radzisz.xtrf.model.partner.provider.Provider', $providerParameters, "Dennis", "Dennis Rosenbaum", $address))
$provider.class
#set($newProvider = $provider.createReallyEmptyProvider())
$newProvider.setBranch($defaultBranch)<br>$newProvider.setName("Dennis Rosenbaum")
$newProvider.setCompanyName("Dennis Rosenbaum Company")
$newProvider.setAddress($address)
Creating...
$providerService.create($newProvider)
Created...
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