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SMTP Problems

Florence Rumsey 2 years ago updated by HeliCo Translation 2 years ago 3

Hi there,

As an XTRF newbie I'm taking the courses but on lesson zero but every time I try and send the test email I get this notification at the top of my screen: E-mail could not be sent, reason: 535 Authentication Credentials Invalid


Therefore I couldn't complete this step but want to move onto the next steps. 


Could you please let me know how to fix it ASAP that would be great - thanks! 


Best wishes, 

Florence 

Answer

Answer
Answered

Dear Florence,

I have fixed the issue with your SMTP server. Please be aware that you should not change SMTP credentials as long as you do not have your own e-mail server.

Have a great day!

Best regards,
Bartosz

GOOD, I'M SATISFIED
Satisfaction mark by Florence Rumsey 2 years ago
Answer
Answered

Dear Florence,

I have fixed the issue with your SMTP server. Please be aware that you should not change SMTP credentials as long as you do not have your own e-mail server.

Have a great day!

Best regards,
Bartosz

Hello Bartosz,


I am having this issue, too.


No matter how much research I do in internet, I cannot really understand how I can solve this out. First, I received this error: "Cannot find valid hostname for mail session", then, this one; 530 5.7.0 Must issue a STARTTLS command first. d12-v6sm9814427erg.2 - grmtp." and then, this one; "Unrecognized SSL message, plaintext connection?".


I think I am really lost here. I need someone to help me so that I can start using XTRF, otherwise, months will past and I will end up not even starting to use it.


I have written everywhere and sent mails to any XTRF contact I have but I still couldn't receive any reply.


Best regards,

Burcu

Dear Bartosz, 


Yes I received the email, thank you! I don't think I know how to change them but I won't touch it from now on :) 

Thank you for your prompt response. 


Best wishes,

Florence