Questions?

They are answered by the XTRF community and our experts

0

Hello - error with files

projects 6 years ago updated 6 years ago 2

Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?

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Answered

Invoicing/ClientInvoice/Edit/AddOneItemforAlltasks -> Change default text

Victor Alonso Lion 6 years ago in Something Else updated 6 years ago 6

We would like to modify the default text that appears when doing

Invoicing / Client Invoice / Edit / AddOneItemforAlltasks -> Change default text

The default text reads: "translation services according to specification"

We would like to modify this default text. 

We see we can edit this, but is there a way to modify the default text? 

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How do I edit our terms and conditions on the purchase order template?

info 6 years ago updated by Jussi Rautio 6 years ago 1
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Answered

SMARTPROJECTS - how to deal with a customer (LSP) who has several price profiles with different VAT grids and different pricing?

As far as we know, smart projects use the customers default price profile, but we have customers with several price profiles with different prices and different CAT grid. Is there any suitable solution for this?

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Answered

How can I download a real invoice for vendors?

info 6 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 3

I can only seem to do this for clients - vendors only get a report? I need this for accounting purposes.

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Answered

Calculation Unit 1 minute

ida 6 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 1

I want to create a new calculation unit, 1 minute, for subtitling and transcription.


On that screen, under Time-to-Quantity Conversion Expressions, which is a mandatory field, I see that for the 1 hour calculation unit, it reads ${minutes}/60.What should I use for 1 minute? 


Thanks


Image 774


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Answered

Update multiple Language Combinations not working under Vendors

ida 6 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 1

I am running into a problem trying to update Language combinations to add additional services to a Vendor.


I have 4 language pairs selected. I click on Update Multiple. Then on "editing" under Job types, with Append selected. I click on Apply. When I click on a single language combination after this to see if "editing" was added, it was not.


Image 769



If I do this manually by editing one of the language pairs, it does work.


Thanks!

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Answered

Limit access to client data

ida 6 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 7

Hello, 


I have a 2-user setup. We will probably add more users in the future. I want only the admin account to have access to our clients' data. How can I restrict those in the Project Management user group from accessing client information?


Also, if I do this, how should they create projects with no access to client data? Do they just create a project with files and assign vendors?


Thanks!

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Answered

Hosted Upgrade to v7

mark 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 5

Has anyone upgraded to version 7 on a hosted account of XTRF? We want to know if there are any challenges with things breaking or needing attention once the upgrade occurs. We're compiling a list of our limited customizations, to make sure we can pay attention to them after an upgrade, but wanted to know if others had experience they could share so far.


Thanks all!

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Answered

Upgrade to XTRF 7 on Linux

Stan 6 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 2

Hello,


Has anyone tried to upgrade XTRF to version 7 on any Linux distro?
Not sure whether it is already available in the Linux repositories:


root@server:/# sudo apt-get install xtrf7

Reading package lists... Done

Building dependency tree       

Reading state information... Done

Some packages could not be installed. This may mean that you have

requested an impossible situation or if you are using the unstable

distribution that some required packages have not yet been created

or been moved out of Incoming.

The following information may help to resolve the situation:

The following packages have unmet dependencies:

 xtrf7 : Depends: jboss-xtrf7x (>= 7.1.3-17.2) but it is not going to be installed

E: Unable to correct problems, you have held broken packages.

root@server:/# sudo apt-get install jboss-xtrf7x

Reading package lists... Done

Building dependency tree       

Reading state information... Done

Some packages could not be installed. This may mean that you have

requested an impossible situation or if you are using the unstable

distribution that some required packages have not yet been created

or been moved out of Incoming.

The following information may help to resolve the situation:

The following packages have unmet dependencies:

 jboss-xtrf7x : Depends: systemd but it is not going to be installed

E: Unable to correct problems, you have held broken packages.

root@tms:/#

And an attempt to install systemd assumes, that… Postgresql will be deleted, so it's not the best idea.