Questions?
They are answered by the XTRF community and our experts
Email thread for XTRF notifications
When XTRF generates new emails (either to a client, in house or with a vendor) is it able to do this and maintain an email thread if it has already been started?
The email goes out and you manage the reply in your Outlook or Thunderbird (or any other client) and maintaining the thread is out of our scope. But if you are referring to XTRF mailboxes, which allow you to see the XTRF-related emails within the interface, XTRF does not gather emails in threads. It however uses the same metadata used by thread-aware mechanisms in email clients to fetch the emails that originated inside.
It is part of the package, no additional cost.
Does XTRF Platform support 2 byte characters?
Does the system support 2 byte characters? For example can project titles be entered in Japanese / Chinese?
XTRF fully conforms to UTF-8 standard, which benefits from 2-byte encoding.
Split Files
Is it possible to split files between vendors working on the same project?
Let's imagine a project that needs at least 2 translators working on each file. In this scenario, the file needs to be split into 2 or 3 parts (they can either be equally divided or not). Only 1 translator will be responsible for each part. Is it necessary to split the documents locally and to upload each part to the project (uploading 3 files instead of only one), or is there an option to split a file that has already been uploaded to XTRF?
Provider status automatically changes to active
We have been thinking that it would be a good idea to have the status of the Vendors changed as happen with the Clients' status. That way, every vendor who has already collaborated with your company would have the status of "Active" unless you change it (because s/he is no longer active or because you had a bad experience with that vendor or his/her data is incomplete).
What do you think? How do you deal with vendors status? We think it is a waste of time to change it manually to active as, if we have just worked with that provider, it is sure s/he is active!
Thank you!
Customer support service by UserEcho
