Questions?

They are answered by the XTRF community and our experts

0
Answered

Upgrade to XTRF 7 on Linux

Stan 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 2

Hello,


Has anyone tried to upgrade XTRF to version 7 on any Linux distro?
Not sure whether it is already available in the Linux repositories:


root@server:/# sudo apt-get install xtrf7

Reading package lists... Done

Building dependency tree       

Reading state information... Done

Some packages could not be installed. This may mean that you have

requested an impossible situation or if you are using the unstable

distribution that some required packages have not yet been created

or been moved out of Incoming.

The following information may help to resolve the situation:

The following packages have unmet dependencies:

 xtrf7 : Depends: jboss-xtrf7x (>= 7.1.3-17.2) but it is not going to be installed

E: Unable to correct problems, you have held broken packages.

root@server:/# sudo apt-get install jboss-xtrf7x

Reading package lists... Done

Building dependency tree       

Reading state information... Done

Some packages could not be installed. This may mean that you have

requested an impossible situation or if you are using the unstable

distribution that some required packages have not yet been created

or been moved out of Incoming.

The following information may help to resolve the situation:

The following packages have unmet dependencies:

 jboss-xtrf7x : Depends: systemd but it is not going to be installed

E: Unable to correct problems, you have held broken packages.

root@tms:/#

And an attempt to install systemd assumes, that… Postgresql will be deleted, so it's not the best idea.

0
Under review

How to add users to CRM entries, for information purposes?

Thijs Senten 7 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 2

We register client calls etc. in the CRM module. Sometimes we want other colleagues (other users) to know about a call, an email etc.


It seems we cannot add users as associations. It's also not possible to add a notification/reminder for a memo type entry, I believe.


What would be the best way to include other users in these entries so they are updated when necessary?


Ideally, we would have this information on the dashboard. Let's say all new CRM entries for the last week, or the last 3 days, that are relevant to that user.

0
Answered

Can I see vendor rates in any view

When I select a language and run a search on which vendor to use, I also want to see the rates they charge.  How can I see this information?

0
Answered

How can I log off a user that appears to be logged in, but in fact is not?

Wouter van den Berg 7 years ago in Something Else updated by Aploq Translations 6 years ago 10

Our license allows five users to be logged in simultaneously. Currently, four are logged in, but a fifth is still taken to be logged in by the system, so we reached our limit. Logging in and out again as this user is to no avail. I remember that I could log in as admin and find a list of currently logged in users, where I could forcefully log out any user... Probably under Configuration | System. But in our current version (6) I can't find anything like that. Is it still possible to do this? If not, how do we proceed to remove this ghost user?

Answer

Hi,


Try this: Configoration > System Information > System Monitor. Under Active sessions you'll find a list of logged-in users with Sign-out option.


Best,

Katarzyna

0
Answered

XTRF memoq - update Translation Memory

Hi,


I just wanted to check how others use the Resources update function in a XTRF/memoQ project. For example if I have 2 TMs attached to a memoQ/XTRF project, but only want to update 1. Do I always have to deselect the other one in the External Systems->Resources or is there any other way to avoid this and set a rule that defines which TM should be updated and which not?


Image 722


Kind regards,

Peter

0
Answered

Non conformities disappear

Berber 7 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 6

Recently I have been adding a few non-conformities in several smart projects but after putting status resolved they disappear from the map and I also dont see them in the feedback of the resource. What is happening here?

Answer
Berber 7 years ago

I submit a support request for this now, as it seems to be more of a bug. thanks marek!

0
Answered

How to change clients' currencies?

How do I change a client's currency? Euro is selected as default and I need to change that or add some other currencies to the clients. Can someone please help?

0
Answered

How to send customer account statement?

Meghan Cooper 7 years ago in Home Portal updated 7 years ago 5

Hello,


I see that there is a template for Account Statement in XTRF settings, and I see some information here https://knowledgebase.xtrf.eu/display/XTRFHelp/Charges+-+Invoices+-+Customer about the "Charges" tab within the Invoicing module. However when I go to the invoicing module I don't see any charges tab or how to use an Account Statement template? Is this discontinued (and assumed that the client would use the customer portal instead), or can you please direct me to where to use this feature? Thank you!

0
Answered

Custom Invoice Numbering for Client

mark 7 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 2

I have a client that wants to have invoicing numbering that match their project numbering. They only have a single project per invoice. 


1) Any downside to doing this? It shouldn't be an issue for our accounting system.


2) How do I customize this in XTRF? Is this an easy change that I can do? Do I need a custom modification?


Thanks.

0
Answered

Can I query non conformities with the resource involved all in one query?

Berber 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 1

I can query only now the nonconformities we have had with the project involved, but I like to query a report with all the resource who have had a non conformity or client complaint in one-go, is this possible?