Questions?

They are answered by the XTRF community and our experts

0
Answered

Where can I change company address?

Clarice M. 6 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 7

In the POs to vendors, the country is wrongly listed, how do I correct it? Couldn't find it in the settings.


Thanks

0
Answered

Turnaround Time Reporting at Project and Task level?

Jaime Zuniga 6 years ago in Home Portal updated 6 years ago 2

Hi,

For our client-facing reporting, we often need to report the time-to-market, or turnaround time for our projects. I am looking to create a report for a client who is asking for turnaround time at both the project and task level.

So, for instance, let's say I have a start date for the project - e.g. March 1, 2018, and delivery date of March 8, 2018. The TAT for this project is 7 calendar days / 5 business days. I am looking to calculate this info across all of the projects (and tasks) for a particular client.

For now, we are only able to export a report with the start and end dates, copy this into Excel, run a formula and in this way get the TAT at the project and task level.

I was wondering if something like this was already available in XTRF and if not - does anyone have any ideas as to how we might get this from XTRF, perhaps using a virtual column?


Thank you,

Jaime

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Answered

Price view in Providers

alina chiteala 6 years ago in Vendor Portal updated 6 years ago 3

Hi all, 


Is there any way to customize the providers view in order to see their name, language combinations, rates and email address? 

Because when I add price lists or price profile all I can see are the currencies, but not the actual rates. 


Thanks

Alina

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Answered

How do you add files to a task using the Home Portal API?

Mike MacKechnie 6 years ago in API updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 2

I'm looking to develop a process where our customer managers can upload 1 to many source files to tasks in an XTRF project, using the Home Portal API - my intention is to write the code to run server-side so that at a push of a button, multiple files can be uploaded.


We have daily project files that we create from a template - that bit's nice and simple; the files come in during the day from our client, and then at about 5 p.m. each evening all the files have to be uploaded to the project. This is currently time-consuming and open to human error.


Has anybody here faced a similar challenge, and if so, what did they do to resolve it?


 

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Answered

How to invoice to a different client after the project is closed

Ainhoa 6 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 3

We're having some trouble invoicing to some of our clients because sometimes we have a main client that orders the services and at the end of the month, this client send us a list in which we can find all the information about what project belongs to what client (they have 6 different companies, with different addresses and different VAT numbers). 

Any idea on how to change the client in the invoicing phase once the project is closed?

Any help will be much appreciated.

Thanks :) 

Answer

Hi Ainhoa,

I'm not sure if this is different when working with Smart projects., but we handle this situation by grouping the customers in a client group. You can link Offices for the main client under Customer > Main Data > Offices. When the customers are linked in this way, it is possible to change the client in the invoice stage to one of the other Offices in the invoice's Client Data section.

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Answered

hello, how can i search ventor's deadline?

Authorwave 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 4
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Answered

My vendors cannot invoice me - get a message they can't invoice for another 41 days?

Nordling co 6 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 9

Where in the settings is this changed? I want them to be able to invoice me at the end of each month+ 7 days thereafter. (if this isn't possible, I need them to be able to invoice any time)

Answer

Dear Customer,


To fix this issue you need to first adjust the dates in Expected Invoice date in the system configuration. After the change will be saved you need to go project and uncheck and check "Use default" for every job with this issue.Here is a video that should help you do this:

2018-03-01_14h40_44.mp4


For more knowledge about vendor billing please go to this Academy lesson:

https://xtrf.userecho.com/knowledge-bases/10/articles/247-guide-to-vendor-billing-and-vendor-portal-basics


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Answered

SMS to Vendors

Irina I 6 years ago in Home Portal / Classic Projects updated by YURII 5 years ago 8

We want to start using the integrated text message service, but I have a few questions.


Can we send SMS from the vendor's profile or only from quotes/projects/invoices? We'd like to be able to contact our vendors to check their availability for potential projects.


I understood that only templates can be used, but can I create my own templates? I don't have credentials for opening / editing templates. 


Thank you!

Irina Ionescu

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Answered

Possible to have multiple default calculation units?

Meghan Cooper 6 years ago in Home Portal updated 6 years ago 4

Is it possible to have a few calculation units which can be considered "default"? We have several different jobs which have mutually exclusive calculation units, so it would be helpful for there to be a ranking order of default calculation units so that all jobs/receivables have the correct one by default to make setting up POs and receivables quicker.

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Answered

How to create vendor report with services/languages...

mark 6 years ago updated 6 years ago 22

We're trying to do a gap analysis of our current vendors in XTRF and combine it with or projected needs. I am trying to export our vendors in a way that lists each vendor with their language pairs and services offered. I think what I would want is to have each vendor listed multiple times - once for each language pair/service offered. That way I could put the data into a BI tool or an excel pivot table, and generate a report of number of vendors offering which service, which language pair, current rating etc... Can I do this?

Currently I'm trying this in the smart views on the vendor tab. But all I can do is export a single field that has all the language combinations and no services. 


Am I missing something? Is there a work around?