Questions?
They are answered by the XTRF community and our experts
POs defaulting to 12:00AM Time
Hello,
I have a vendor that states that each of the POs sent to him are defaulting to a deadline of 12:00AM. This is despite the deadline being different when I create the project in XTRF. Could you please advise?
Hello,
Our Customization Team has already fixed the issue and it should be added to XTRF in the upcoming minor relase.
Best regards,
Bartosz
Hello - error with files
Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?
Invoicing/ClientInvoice/Edit/AddOneItemforAlltasks -> Change default text
We would like to modify the default text that appears when doing
Invoicing / Client Invoice / Edit / AddOneItemforAlltasks -> Change default text
The default text reads: "translation services according to specification"
We would like to modify this default text.
We see we can edit this, but is there a way to modify the default text?
SMARTPROJECTS - how to deal with a customer (LSP) who has several price profiles with different VAT grids and different pricing?
As far as we know, smart projects use the customers default price profile, but we have customers with several price profiles with different prices and different CAT grid. Is there any suitable solution for this?
How can I download a real invoice for vendors?
I can only seem to do this for clients - vendors only get a report? I need this for accounting purposes.
Calculation Unit 1 minute
I want to create a new calculation unit, 1 minute, for subtitling and transcription.
On that screen, under Time-to-Quantity Conversion Expressions, which is a mandatory field, I see that for the 1 hour calculation unit, it reads ${minutes}/60.What should I use for 1 minute?
Thanks
Update multiple Language Combinations not working under Vendors
I am running into a problem trying to update Language combinations to add additional services to a Vendor.
I have 4 language pairs selected. I click on Update Multiple. Then on "editing" under Job types, with Append selected. I click on Apply. When I click on a single language combination after this to see if "editing" was added, it was not.
If I do this manually by editing one of the language pairs, it does work.
Thanks!
Limit access to client data
Hello,
I have a 2-user setup. We will probably add more users in the future. I want only the admin account to have access to our clients' data. How can I restrict those in the Project Management user group from accessing client information?
Also, if I do this, how should they create projects with no access to client data? Do they just create a project with files and assign vendors?
Thanks!
Hosted Upgrade to v7
Has anyone upgraded to version 7 on a hosted account of XTRF? We want to know if there are any challenges with things breaking or needing attention once the upgrade occurs. We're compiling a list of our limited customizations, to make sure we can pay attention to them after an upgrade, but wanted to know if others had experience they could share so far.
Thanks all!
Customer support service by UserEcho