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SMTP Settings, Fail to Send Invitation to Vendors
Hi All,
I am a new XTRF user and I still couldn't manage to invite any vendors to the vendor portal. I have tried any configuration I can possibly do but I still receive some pop-up error messages.
Here they are:
I need some serious help or I am afraid I will end up not even starting to use the system.
Thanks in advance for your help.
Kind regards,
Burcu
Dear Burcu,
I have checked and it seems like all your issues with SMTP are gone
I am very glad!
I will mark this question as answered
Linking payables to a closed project
Is it possible to link a payable to an old project that has already been closed?
I found a thread on pre-payments, which was really useful. However, for closed projects the "add payable" button is grayed out. Is it not possible, then? Thanks!
Hi,
If you are talking about classic projects (not sure about Smart as we don't use them), then payables are added to Jobs, not projects. As long as the job has not been invoiced, you should be able to add or change payables. If it has been invoiced (you can check that in the finance tab for that job), then you need to delete the job from the vendor invoice before you can change/add payables.
POs defaulting to 12:00AM Time
Hello,
I have a vendor that states that each of the POs sent to him are defaulting to a deadline of 12:00AM. This is despite the deadline being different when I create the project in XTRF. Could you please advise?
Hello,
Our Customization Team has already fixed the issue and it should be added to XTRF in the upcoming minor relase.
Best regards,
Bartosz
Hello - error with files
Our team is experiencing a time-out error when trying to upload or delete files from projects. As a result, we cannot edit the project at all in XTRF. Could you please advise?
Invoicing/ClientInvoice/Edit/AddOneItemforAlltasks -> Change default text
We would like to modify the default text that appears when doing
Invoicing / Client Invoice / Edit / AddOneItemforAlltasks -> Change default text
The default text reads: "translation services according to specification"
We would like to modify this default text.
We see we can edit this, but is there a way to modify the default text?
SMARTPROJECTS - how to deal with a customer (LSP) who has several price profiles with different VAT grids and different pricing?
As far as we know, smart projects use the customers default price profile, but we have customers with several price profiles with different prices and different CAT grid. Is there any suitable solution for this?
How can I download a real invoice for vendors?
I can only seem to do this for clients - vendors only get a report? I need this for accounting purposes.
Calculation Unit 1 minute
I want to create a new calculation unit, 1 minute, for subtitling and transcription.
On that screen, under Time-to-Quantity Conversion Expressions, which is a mandatory field, I see that for the 1 hour calculation unit, it reads ${minutes}/60.What should I use for 1 minute?
Thanks
Update multiple Language Combinations not working under Vendors
I am running into a problem trying to update Language combinations to add additional services to a Vendor.
I have 4 language pairs selected. I click on Update Multiple. Then on "editing" under Job types, with Append selected. I click on Apply. When I click on a single language combination after this to see if "editing" was added, it was not.
If I do this manually by editing one of the language pairs, it does work.
Thanks!
Customer support service by UserEcho
