Questions?

Hi,

Is there any other Memsource integration user out there who is having issues with importing LOG files to CAT Payables? No matter which combination of settings we use we still come up with "Cannot import metrics" error and have to copy the wordcount manually to payables?

If anyone has any insights on how to solve this issue we'd be absolutely grateful.

Kaspar

How to take into account the amount of payment from which the bank has charged the commission?

Customer paid the project. But the bank charges a commission of 2%.
How to count it on the system?

Hello,

I am using the different functionalities of CRM in the provider's card like Log a call/Memo/New email etc. Is it possible to export all the CRMs' in one go (maybe in the reports section?) or do I need to go to every provider's profile to export these info?

Thank you in advance !

Hello,

Are branding logos now converted to low resolution by default? After uploading our new logo, it now appears as low res on our invoices and anywhere else.  I've created different resolutions and file types to no avail. 

If I apply color to a piece text using the editor in the task instruction window of a classic project, the editor applies a "span style" tag that doesn't seem to be recognized by browsers (or something else prevents the colored font from being properly displayed). I can see the color applied in the window, but the vendor does not see the colored font in the XTRF vendor portal.

If I go into source mode and change these tags to normal HTML font color tags, the text color is correctly displayed.

Why does this happen and how can I void it?

Thanks in advance.

I'm looking more detailed into the Work Log module. Am I right that it doesn't seem to track time spend when a PM is in the quoting module? I know you can change the activity in the dropdown, but it seems that nothing gets tracked when a PM is spending time developing a quote regardless of what's selected in the dropdown. Am I doing something wrong? Doesn't anyone else have experience with this?

When setting the receivable of a task, calculated by word count, is it possible to automatically export this word count into the receivable of the vendors assigned to each step of the task?

Is anyone else having issues with API Timeouts after upgrade to XTRF 7? Several of our main integrations are now failing since our upgrade, and they are all /browser/csv calls that are trying to generate CSVs. When I look in the logs, it looks like an error is being thrown saying the max temporary file size has been exceeded. These are the same exact scripts that were running on XTRF 6 before the upgrade.

I have a ticket into XTRF, but just curious if anyone else has a) run into this since upgrading, b) got it resolved through XTRF support and c) if anyone has found a way to skip the CSV download and instead loop through the pages of the browser call and compile all of the rows into a json/CSV format directly?

Hi All,

I am a new XTRF user and I still couldn't manage to invite any vendors to the vendor portal. I have tried any configuration I can possibly do but I still receive some pop-up error messages.

Here they are:

I need some serious help or I am afraid I will end up not even starting to use the system.

Thanks in advance for your help.

Kind regards,

Burcu

Is it possible to link a payable to an old project that has already been closed?

I found a thread on pre-payments, which was really useful. However, for closed projects the "add payable" button is grayed out. Is it not possible, then? Thanks!