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Answered

Incomplete payment through a bank fee

Alexander Burkhan 2 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 1

How to take into account the amount of payment from which the bank has charged the commission?


Customer paid the project. But the bank charges a commission of 2%.
How to count it on the system?


Answered

When confirming such a payment on an invoice page, do the following:

  1. Click on Edit button at the bottom.
  2. Go to Payments tab.
  3. Click on Confirm Payment in Full button.
  4. Modify the Received Amount to what you actually see came in on the bank account.
  5. Check Other than Received.
  6. Save.