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Answered

Import error for LOG files after update to XTRF7

Kaspar Kaup 2 years ago in Home Portal / Classic Projects with CAT integration updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 4

Hi,


Is there any other Memsource integration user out there who is having issues with importing LOG files to CAT Payables? No matter which combination of settings we use we still come up with "Cannot import metrics" error and have to copy the wordcount manually to payables?


If anyone has any insights on how to solve this issue we'd be absolutely grateful.

Kaspar

Answer

+1
Answer

We're not having any issues with the LOG files. You might want to check if in Memsource you have included a net rate. XTRF doesn't like LOG files with net rates included, so you would need to switch those off.

+1
Answer

We're not having any issues with the LOG files. You might want to check if in Memsource you have included a net rate. XTRF doesn't like LOG files with net rates included, so you would need to switch those off.

Hi Thijs,


We owe you one... The Net rate scheme was the cause of all evil indeed, removing Net Rate scheme or alternatively creating a default one with all percentages at 100% solved the issue.


Thanks again!

Kaspar

Great! I'm glad that it helped :-)