Why don't vendors receive any notifications (PO, job request mail, confirmation mail when a new account is created, etc.)?

HeliCo Translation 2 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 5

Hi all,

I have created vendor accounts for my active vendors and I have done all the confirmation work for them until now to fasten the procedures but I realized that I actually cannot send any notification mails to vendors. I cannot send any PO or any job request mail either. I have customized my notification templates and I can check if the vendors can receive any notifications by sending the notifications to the mail address with which I am registered to XTRF and I receive them at that mail address. When I try to do that, XTRF prompts me the pop-up message that my mail is sent but they are never received by vendors. What can be the reason for that and how can I enable them to receive the notification mails?

Thanks for your reply in advance.



Hi, maybe you still have the "redirect all mail to admin" option enabled in general settings?

Thank you so much! That was a very easy solution. I wish I could have thought of that by myself.

Thanks for confirming it worked for you in the end :)