Why are my emails not sent?

If your XTRF emails were not delivered to their recipients, the messages may have been redirected to your XTRF administrator's email address.

You will need to deactivate the email redirection, as well as test the email settings in order to confirm that this was the source of the problem.

1. Go to the  Configuration Menu > General Configuration > Settings > E-mail.
2. Click Edit.
3. Make sure that the Redirected All Mail to Admin tickbox is deselected.
4. Now you will need to test the email settings. Enter your own email address into the Send Test E-mail to field.
5. Click Test. If an error message appears, modify and the test the settings until a success message appears.
6. Click Save.

If the test was successful, but an email was not received...

One possible cause could be that your mail server treats XTRF emails as spam. A server considers a message as spam by checking various indicators and using thresholds. The indicators and thresholds vary greatly and depend solely on your provider's policy. The reason why your server classifies XTRF emails as spam is because XTRF is an automated system, and all emails (excluding CRM) are semi-automated. If you believe this to be the cause of the problem, you may need to contact your email service provider for verification.

If the test was successful, but the email was received only at the test address and not other addresses...

Check the Queuing Enabled field in order to see if the value in the text is greater than 0. If the value is greater than 0, the emails were queued because users attempted to send a large quantity of emails in a short period of time. The emails will be sent soon. For example, if "10" appears in the field, there are 10 XTRF emails that will be delivered as soon as possible.

If you are still unsure what is wrong...