Questions?

They are answered by the XTRF community and our experts

0
Answered

How to add more than a service to a quote o projecte?

Ainhoa 2 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 4

Hello everybody!


Is there any way to add more than one service to the same quote/project?

We have a file that needs to be half translated and half revised so I need to be able to add 2 services when creating the quote.

 

Thanks :)


0
Answered

Traceability of file uploads (GDPR, ISO)

Hi, we just noticed that when a user adds files to a project using Add Files in Files Section (Smart Projects), the system identifies the file as added by the project manager responsible for the project and not by the user. Is this consistent with the requirement of traceability required by GDPR or ISO?

I find it potentially dangerous.

0
Answered

How to avoid sharing additional project files, pasckages received during the project wit other team members

Kaspars Klavins 2 years ago in Home Portal / Smart Projects updated by Nina Vukovic 12 months ago 2

Sometimes we have projects where customers send new additional files which tjan need to be translated bu additional translators. When we add them to project they are shared with all translators. Is there a way to avoid this?


0

Smart projects with many target languages slow

Robrecht Belien 2 years ago in Home Portal / Smart Projects updated 2 years ago 2

Hi,

Is anybody else experiencing extreme slow UI responsiveness when working projects that have 15+ target languages?

Sending out job offers for all languages takes us about 45 minutes :(

0
Answered

How to present/display coloured (green, red) warnings in the list of opende projects in new layouted widgets, as it was in old-view Dashboard??

In the previous version of XTRF you, Dashboard, you could with a quick view spot the projects which are delayed (these were marked with green, orange, red). Can you do that in new smart views?

0
Answered

SMARTPROJECTS - how to deal with a customer (LSP) who has several price profiles with different VAT grids and different pricing?

As far as we know, smart projects use the customers default price profile, but we have customers with several price profiles with different prices and different CAT grid. Is there any suitable solution for this?

0
Answered

Non conformities disappear

Berber 2 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 6

Recently I have been adding a few non-conformities in several smart projects but after putting status resolved they disappear from the map and I also dont see them in the feedback of the resource. What is happening here?

Answer
Berber 2 years ago

I submit a support request for this now, as it seems to be more of a bug. thanks marek!

0
Under review

If a project has several jobs and deadlines under the same language pair...

If a project has several jobs and deadlines under the same language pair, how and where do we add those dates?

What we definitely will need is to be able to enter more than one client-side deadline under each language pair, since some of our projects have batches of files that come from the client one after the other, and where each batch has its own deadline. Those deadlines are of course not the same as the vendor-side deadlines. Would you then add a dummy-step at the end of the process and call that “client-side deadline”?

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Answered

Margin 1 and 2

Åsa H 2 years ago in Home Portal / Smart Projects updated 2 years ago 2

We work in Smart projects.

To be able to measure costs, we have added our PM:s as "vendors" (Linked with users) and add a cost for project management for each project. This means that the calculated magin in xtrf includes both internal and external costs. Now we are looking for a way to create a report for the margin after external costs only, as well as one after external and internal costs. That is, Margin 1 and 2.

Any suggestions to how we could do this?

 

0
Answered

How to invoice to a different client after the project is closed

Ainhoa 2 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 3

We're having some trouble invoicing to some of our clients because sometimes we have a main client that orders the services and at the end of the month, this client send us a list in which we can find all the information about what project belongs to what client (they have 6 different companies, with different addresses and different VAT numbers). 

Any idea on how to change the client in the invoicing phase once the project is closed?

Any help will be much appreciated.

Thanks :) 

Answer

Hi Ainhoa,

I'm not sure if this is different when working with Smart projects., but we handle this situation by grouping the customers in a client group. You can link Offices for the main client under Customer > Main Data > Offices. When the customers are linked in this way, it is possible to change the client in the invoice stage to one of the other Offices in the invoice's Client Data section.