Questions?
They are answered by the XTRF community and our experts
quote template
Hello! I was wondering if we can add information to our Quote template, such as deliverables, format of the files delivered, medium, etc. Thanks!
Creation of project templates
Hello. I would like to know if it is possible to create templates for projects that always have the same settings. For example, we create multiple projects a day that have the same language pair, the same area of specialization and the same process flow. I have been duplicating them from old projects, but I was wondering if I can create a template that would help me with this. Thank you!
Default calculation unit for a specific client
Hi all!
Our default calculation unit for job type "translation" is source word, but we have one client who we always charge by source page. Is there a way, either in the client profile, in a process template, or anywhere else, to always have the translation job default to source page for a specific client?
Thanks!
Customising PO file name
It would be great if we could customize the PO file name. We'd like it to match our previous naming convention (i.e. job number, the term 'Purchase order', provider name). Is there a way to do this or could you add this to your roadmap?
How to automate the creation of folders
Good evening!
Is there a way to make an automatic creation of folder with the project in the client you choose?
Like I have a client named "Shell"
I just create a project choosing this client and on my local disc it creates a folder with the project name
Linking projects
Is there a way to link two projects in XTRF so that the client receives the deliverables under the same project number?
Mid-project process changes
I have a project into FR, DE, IT and NL. I had planned to use a TEP provider for the translation into NL. Their delivery was too late for the client. I placed the translation and proofreading step with two freelancers (outside of XTRF because I couldn't find a way to add the NL freelancers).
I'm using a process fork and the FR, DE and IT providers have already accepted. How do I update the steps in the workflow to accommodate the NL freelancers?
How to add more than a service to a quote o projecte?
Hello everybody!
Is there any way to add more than one service to the same quote/project?
We have a file that needs to be half translated and half revised so I need to be able to add 2 services when creating the quote.
Thanks :)
Traceability of file uploads (GDPR, ISO)
Hi, we just noticed that when a user adds files to a project using Add Files in Files Section (Smart Projects), the system identifies the file as added by the project manager responsible for the project and not by the user. Is this consistent with the requirement of traceability required by GDPR or ISO?
I find it potentially dangerous.
How to avoid sharing additional project files, pasckages received during the project wit other team members
Sometimes we have projects where customers send new additional files which tjan need to be translated bu additional translators. When we add them to project they are shared with all translators. Is there a way to avoid this?
Customer support service by UserEcho