Questions?

They are answered by the XTRF community and our experts

0
Answered

Project with status "Complaint" do not appear in Dashboard

Monika 6 years ago in Home Portal / Classic Projects updated 6 years ago 2

Hello, we noticed that projects that have status "complaint" do not appear in the Dashboard any more, as they used to. And we are not sure why, since all this time we thought that if the project has a status "complaint" it's opened, not closed. So it should appear in the Dashboard where all opened (current) projects are.

0
Under review

What should a vendor do if they cannot remember their username?

projects 6 years ago in Vendor Portal updated by Bartosz Gumuła (XTRF Solution Architect) 6 years ago 3

I have a vendor who is set up in XTRF but they cannot remember their username. Could you please advise on steps they should take to recover it? They have tried their "first name.last name" and email address as their usernames, but neither one worked.

0
Answered

Arabic in the email justified the entire email template

mark 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 3

We just noticed that when XTRF sends emails to vendors which use Arabic, the entire template gets justified to the right making the email look odd. Is there a way to consider setting up our templates so languages such as Arabic or Hebrew don't make our emails look off?

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Answered

XTRF Suddenly Not Sending Email Notifications

projects 6 years ago updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 5

Hello,


XTRF has suddenly stopped sending email notifications to our team when a linguist completes a task, uploads a file or accepts a task, etc. Could you please advise asap?


Thank you.

Brittany Ellis

0
Under review

Can you allow/add multiple change ALL languages? I want to add a competency too all vendors for all languages

Angelo 6 years ago in Home Portal updated by Bartosz Gumuła (XTRF Solution Architect) 6 years ago 1

Can you allow/add multiple change ALL languages? I want to add a competency too all vendors for all languages

0
Answered

Exporting Importing Vendor Price Profiles / Not a standard format

mark 6 years ago updated by BEL 5 years ago 7

I'm wondering if anyone else had this issue.


We have a few in-house vendors and most of them have different services and languages in their price profiles, so they are mostly unique. But we have a few that are identical. So, I needed to add an identical price profile for a new vendor, and we decided to export it from in-house vendor A, and import it into new in-house vendor B. 


Here's the issue we came across...


I exported the price list from vendor A. However, when I went to import this list into vendor B, I realized that XTRF exports data in a different format than what it imports. So, I needed to manually split out source and target languages, update language names to match how it's listed in the system, add fields, change field names...


Not a huge deal, and not something that we come across everyday, but it made what could have been a 3 minute task take me 15 minutes.


Two questions.


1) Duplicating price profiles for vendors. Is there a better way than exporting and importing them? Did I take the long way around? Is there a better way?

2) To my XTRF friends, this isn't a huge priority, but I'd love to see standardized exporting and importing across the system. I don't think it elevates to a high level request, but if you are working in these areas, rolling out a standardized export import process would be nice. :)

Answer

I will paste the screenshot from a view that is designed to be available for immediate import.

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If you would like me to create this view, let me know, but if you prefer to do it by yourself, just follow the headers of the columns!

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Answered

Is it possible to update client invoice payment dat via API?

Robrecht Belien 6 years ago in API updated by Michal 6 years ago 4

Hi I can't find any function in the API docs to add client invoice payments. But Xtrf and Quickbooks have an integration so it should be possible via code. Having this functionality would be great for us.



Answer

XTRF 8 allows for parametrized macros via API. That is the only known way to add clients payments.

The integration with QuickBooks is a hard-coded one that bypasses the API.

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Answered

How to add more than a service to a quote o projecte?

Ainhoa 6 years ago in Home Portal / Smart Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 4

Hello everybody!


Is there any way to add more than one service to the same quote/project?

We have a file that needs to be half translated and half revised so I need to be able to add 2 services when creating the quote.

 

Thanks :)


0
Answered

memoQ 8.5 compatibility

@XTRF

Can you confirm whether the latest version of XTRF is fully compatible with memoQ 8.5? We are eager to upgrade memoQ, but of course want to make sure the integration with XTRF is not impacted negatively.

0
Answered

Location of "*.s.xtrf.us" SaaS servers

Cori Alcorn 6 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 6 years ago 2

We recently had a client ask us where our customer portal and TMS servers were located as part of an onboarding process. I did not see this anywhere so thought I'd ask here. When I look up our address, I get Quebec, Canada. Is this correct? We have a *.s.xtrf.us domain. For some reason I thought it was in New Jersey or something, but if someone could let me know if you know where the server is physically located, that'd be great.