They are answered by the XTRF community and our experts
Is there a nice way to re-invite vendors to the Vendor portal? We are going live any day now and have several thousands of vendors. SOME of them have been invited to the vendor portal during our testing and learning period. Sounds dreadful to sort manually through all of them to find who has been invited and who hasn't. Maybe there is a way to find them quickly? Thank you very much in advance!
From the technical perspective, you can select all vendors on your list and send them the invitation to the Vendor portal.
System will send invitations only to the contacts that don't have an active account yet, at the same time ignoring Vendors who already activated their account in the Vendor Portal.
So, in this case, I wouldn't focus too much on who is already using the portal, let the system deal with that.
is there any way we can lock rates for vendors so that they cannot modify them when accessing their profile on vendor portal?
Yes and no.
Vendor Portal has two options for making changes on one's profile:
- changes allowed
- changes requested
You may keep the first option - Services - checked, so that a Vendor can request changes to their profile. Such request is then sent for review to the vendor manager (Head Recruiter) and locked until reviewed, making any further changes / requests impossible.
If this is not enough, propose an idea on the Product Development Ideas forum for an improvement.
For the past few weeks we've had an issue where we can't see vendors' rates in the vendor portal. When a vendor requests a change to their profile, instead of a service and rate, we see the letter "f". Some vendors have also reported issues seeing rates in their own profiles via the vendor portal.
We were originally told that this issue would be fixed via the new update, but we're still dealing with it. Has anyone else had this experience?
I'm afraid it is not available for testing yet. The link is a link to a mockup which we use to design and implement this new feature.
It was published to gather your thoughts and feedback about how this feature might look when actually implemented.
Is it just me or can someone else get the sharing of notes between vendors working as according to this:
I have enabled the functionality but the "Notes to other vendors" just does not appear on the vendor portal. Or is this available only in Smart Projects?
i have had some queries from translators that cannot log into vendor portal, although their email address is updated and their status is set to "too expensive" or "potential". None of these is "rejected", which would make sense.
They access the link, introduce their email, try to reset pass, but nothing happens.
They are prompted with a message of "user not existent" or such.
Can you please tell me why this happens?
I just registered on vendor portal as a translator and it prompts me to tick "i agree with terms and conditions". However, i cannot see anything under them; usually when someone is prompted with such message, there is a link to read and analyze such terms and conditions.
What am i missing?
Also, would it be possible to upload a Framework agreement or a SLA somewhere to be seen/read by vendors and tick it in agreement to make the recruitment process easier?
Any idea/suggestion is welcome.
Thank you very much!
We could not find where a vendor can specify his native language in the vendor portal
We have two vendors who have been unable to log into XTRF for several weeks. The error message says: "Person with such credentials not found."
They've tried resetting their passwords (not possible), clearing their cookies and following XTRF's instructions to create a new password, put it into https://credentials.xtrf.eu/ and forward the generated link to the XTRF help team. Nothing is working.
We've contacted the Help Desk yet again but they're very slow to respond. Is anyone else having these problems?
I have a vendor who is set up in XTRF but they cannot remember their username. Could you please advise on steps they should take to recover it? They have tried their "first name.last name" and email address as their usernames, but neither one worked.
Customer support service by UserEcho