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For the past few weeks we've had an issue where we can't see vendors' rates in the vendor portal. When a vendor requests a change to their profile, instead of a service and rate, we see the letter "f". Some vendors have also reported issues seeing rates in their own profiles via the vendor portal.
We were originally told that this issue would be fixed via the new update, but we're still dealing with it. Has anyone else had this experience?
I'm afraid it is not available for testing yet. The link is a link to a mockup which we use to design and implement this new feature.
It was published to gather your thoughts and feedback about how this feature might look when actually implemented.
Is it just me or can someone else get the sharing of notes between vendors working as according to this:
I have enabled the functionality but the "Notes to other vendors" just does not appear on the vendor portal. Or is this available only in Smart Projects?
i have had some queries from translators that cannot log into vendor portal, although their email address is updated and their status is set to "too expensive" or "potential". None of these is "rejected", which would make sense.
They access the link, introduce their email, try to reset pass, but nothing happens.
They are prompted with a message of "user not existent" or such.
Can you please tell me why this happens?
I just registered on vendor portal as a translator and it prompts me to tick "i agree with terms and conditions". However, i cannot see anything under them; usually when someone is prompted with such message, there is a link to read and analyze such terms and conditions.
What am i missing?
Also, would it be possible to upload a Framework agreement or a SLA somewhere to be seen/read by vendors and tick it in agreement to make the recruitment process easier?
Any idea/suggestion is welcome.
Thank you very much!
We could not find where a vendor can specify his native language in the vendor portal
We have two vendors who have been unable to log into XTRF for several weeks. The error message says: "Person with such credentials not found."
They've tried resetting their passwords (not possible), clearing their cookies and following XTRF's instructions to create a new password, put it into https://credentials.xtrf.eu/ and forward the generated link to the XTRF help team. Nothing is working.
We've contacted the Help Desk yet again but they're very slow to respond. Is anyone else having these problems?
I have a vendor who is set up in XTRF but they cannot remember their username. Could you please advise on steps they should take to recover it? They have tried their "first name.last name" and email address as their usernames, but neither one worked.
Hi, I am struggling a bit with creating a new vendor. Are there any step by step guides, from adding their personal info to assigning rates? Search isn't giving me what I want
Customer support service by UserEcho