Questions?

They are answered by the XTRF community and our experts

0

Vendors' rates not displaying in vendor portal

Seyma Albarino 2 years ago in Vendor Portal updated 2 years ago 3

Hi all,

For the past few weeks we've had an issue where we can't see vendors' rates in the vendor portal. When a vendor requests a change to their profile, instead of a service and rate, we see the letter "f". Some vendors have also reported issues seeing rates in their own profiles via the vendor portal.


We were originally told that this issue would be fixed via the new update, but we're still dealing with it. Has anyone else had this experience? 

Answer

Hello

I'm afraid it is not available for testing yet. The link is a link to a mockup which we use to design and implement this new feature. 

It was published to gather your thoughts and feedback about how this feature might look when actually implemented.

Best regards,

Marek

0
Answered

Sharing vendor notes not working

Jussi Rautio 2 years ago in Vendor Portal updated 2 years ago 3

Is it just me or can someone else get the sharing of notes between vendors working as according to this:


https://xtrf.userecho.com/knowledge-bases/6/articles/876-sharing-vendor-notes-with-the-following-vendors

I have enabled the functionality but the "Notes to other vendors" just does not appear on the vendor portal. Or is this available only in Smart Projects?

0
Answered

User cannot login onto the vendor portal

Codruta Rusu 2 years ago in Vendor Portal updated by mark 2 years ago 6

Hello,


i have had some queries from translators that cannot log into vendor portal, although their email address is updated and their status is set to "too expensive" or "potential". None of these is "rejected", which would make sense.

They access the link, introduce their email, try to reset pass, but nothing happens. 

They are prompted with a message of "user not existent" or such.

Can you please tell me why this happens?

0
Answered

Terms and conditions

Codruta Rusu 2 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 3

Hello,


I just registered on vendor portal as a translator and it prompts me to tick "i agree with terms and conditions". However, i cannot see anything under them; usually when someone is prompted with such message, there is a link to read and analyze such terms and conditions.

What am i missing?

Also, would it be possible to upload a Framework agreement or a SLA somewhere to be seen/read by vendors and tick it in agreement to make the recruitment process easier?

Any idea/suggestion is welcome.

Thank you very much!

0
Answered

Where in Vendor portal native language can be speciefied.

Kaspars Klavins 2 years ago in Vendor Portal updated by Krijn 1 year ago 5

We could not find where a vendor can specify his native language in the vendor portal

0
Searching answer

Vendors can't log into vendor portal

Seyma Albarino 2 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 2

We have two vendors who have been unable to log into XTRF for several weeks. The error message says: "Person with such credentials not found."


They've tried resetting their passwords (not possible), clearing their cookies and following XTRF's instructions to create a new password, put it into https://credentials.xtrf.eu/ and forward the generated link to the XTRF help team. Nothing is working.

 

We've contacted the Help Desk yet again but they're very slow to respond. Is anyone else having these problems?

0
Under review

What should a vendor do if they cannot remember their username?

I have a vendor who is set up in XTRF but they cannot remember their username. Could you please advise on steps they should take to recover it? They have tried their "first name.last name" and email address as their usernames, but neither one worked.

0
Answered

setting up new vendor from scratch

Hayley 2 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 3

Hi, I am struggling a bit with creating a new vendor. Are there any step by step guides, from adding their personal info to assigning rates? Search isn't giving me what I want

0
Answered

Upload feature

ida 2 years ago in Vendor Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 1

Hello, 


Is there a way to upload a PDF attachment to a vendor. Some of our vendors have rate sheets that we would like to keep handy within the system.


Thanks!