They are answered by the XTRF community and our experts
Is it just me or can someone else get the sharing of notes between vendors working as according to this:
I have enabled the functionality but the "Notes to other vendors" just does not appear on the vendor portal. Or is this available only in Smart Projects?
i have had some queries from translators that cannot log into vendor portal, although their email address is updated and their status is set to "too expensive" or "potential". None of these is "rejected", which would make sense.
They access the link, introduce their email, try to reset pass, but nothing happens.
They are prompted with a message of "user not existent" or such.
Can you please tell me why this happens?
I just registered on vendor portal as a translator and it prompts me to tick "i agree with terms and conditions". However, i cannot see anything under them; usually when someone is prompted with such message, there is a link to read and analyze such terms and conditions.
What am i missing?
Also, would it be possible to upload a Framework agreement or a SLA somewhere to be seen/read by vendors and tick it in agreement to make the recruitment process easier?
Any idea/suggestion is welcome.
Thank you very much!
We could not find where a vendor can specify his native language in the vendor portal
We have two vendors who have been unable to log into XTRF for several weeks. The error message says: "Person with such credentials not found."
They've tried resetting their passwords (not possible), clearing their cookies and following XTRF's instructions to create a new password, put it into https://credentials.xtrf.eu/ and forward the generated link to the XTRF help team. Nothing is working.
We've contacted the Help Desk yet again but they're very slow to respond. Is anyone else having these problems?
I have a vendor who is set up in XTRF but they cannot remember their username. Could you please advise on steps they should take to recover it? They have tried their "first name.last name" and email address as their usernames, but neither one worked.
Why don't vendors receive any notifications (PO, job request mail, confirmation mail when a new account is created, etc.)?
I have created vendor accounts for my active vendors and I have done all the confirmation work for them until now to fasten the procedures but I realized that I actually cannot send any notification mails to vendors. I cannot send any PO or any job request mail either. I have customized my notification templates and I can check if the vendors can receive any notifications by sending the notifications to the mail address with which I am registered to XTRF and I receive them at that mail address. When I try to do that, XTRF prompts me the pop-up message that my mail is sent but they are never received by vendors. What can be the reason for that and how can I enable them to receive the notification mails?
Thanks for your reply in advance.
Customer support service by UserEcho