Questions?
They are answered by the XTRF community and our experts
automated e-mail to clients
How can we include the task name in the notification e-mail the client receives when their task is ready?
Why my vendors who work in memoQ cannot download packages?
With the memoQ update of 7.8.169, a bug was fixed by Kilgray where vendors could download packages even when their work mode was set to "online (no packages)." The following message is shown in Vendor Portal: "XTRF could not download CAT Package. Try again or contact your Project Manager."
What should be done to fix the issue?
Please verify the above mentioned setting in memoQ and change it to either of the two: "packages only" or "both".
Upload Trados TQA report to LISA evaluation
Hi,
Is it possible (or planned) to upload a Trados TQA analysis to the LISA evaluation section? This would greatly boost our integration.
Regards,
Lennart
How to set files uploading options with Memsource integration?
Hi,
I would like to know how to set files uploading options in Xtrf/Memsource?If I could set them by default it would be even better.
Indeed, when I upload file through Xtrf (using the integration), I don't have the possibility to set these options, such as:
-Notes or master slides for powerpoints
-"Replace font" for Indesigns
etc...
Thank you for your help.
I believe the integration uses the master settings in your MS account, so if you set them there, they will be used. If, like us, you want to use different settings for different projects/clients, you need to use the Memsource templates and select them in your workflow (or set them in your workflow definitions if they are always the same for a given workflow).
This is for the integration with Classic Projects, by the way, as there is no integration with Smart Projects yet.
How we can link large size (500MB or bigger) deliverables to the relevant task in XTRF?
Is there any way we could upload large size (500MB or bigger) deliverables to the relevant task without them taking so much space?
Lack of information in the Vendor portal
It should be useful if vendors could see the volume of the job and the Project name in addition to the automatic code which is generated by XTRF.
Is it possible to add these informations in the job offer screen?
Where to find address for vendor portal?
Is the web address for the vendor portal located somewhere for reference within XTRF configurations? I see the address for the customer portal listed within Partner Management > Customer Portal but am not sure where to find this for our vendor portal. I think it would be helpful to have an analogous set up for the vendor portal.
What types of client groups do you use for the client portal?
We don't have too many clients set up on it yet, so am interested to see the rationale of how other LSPs configure it. Do you just use the three default groups based on client status (active etc.), or customize other groups (and based on what)?
Reason for Rejection with Description
Hello, I have a question: when the client rejects a Quote, there is a drop-down menu for "Reason for Rejection with Description". There are multiple options that you could choose to explain why the Quote was rejected. I am wondering what does it mean "Walked away" - does it refer to the client, who walked away? OR to the LSP that did not follow up? It's not clear enough how to understand it.
Thank you for your help!
Monika
When is project confirmation is sent to client
Hi, there is an event in Xtrf to send an email:
E-mail/Text Message to Client: When project confirmation is sent to client
When is this fired? Or is it only manually when you click on the edit and send button?
Customer support service by UserEcho
