0
Answered

Development : provider evaluation system

SBWC 3 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 3 years ago 1

Hi,

The current evaluation system of the 5 stars rating is simple, however following an ISO audit our auditor thought it was lacking in terms of depth of information. Even if we now add comments, would it be possible to have not just one criteria of evaluation, but also other criteria like:

 - time to deliver

 - business relationship

 - quality of translation


Is this kind of development possible?

While keeping a general rating, being able to break it down would allow more insight.

Maybe, since the LISA evaluation exist, would it be simpler to set up specific criteria within LISA?