Development : provider evaluation system
Hi,
The current evaluation system of the 5 stars rating is simple, however following an ISO audit our auditor thought it was lacking in terms of depth of information. Even if we now add comments, would it be possible to have not just one criteria of evaluation, but also other criteria like:
- time to deliver
- business relationship
- quality of translation
Is this kind of development possible?
While keeping a general rating, being able to break it down would allow more insight.
Maybe, since the LISA evaluation exist, would it be simpler to set up specific criteria within LISA?
Answer
Sylvain,
There are already a couple of development ideas suggested on the other forum:
- http://xtrf.userecho.com/forums/1-product-development-ideas/topics/527-feed-back-evaluation-to-vendor-when-below-certain-score/
- http://xtrf.userecho.com/forums/1-product-development-ideas/topics/73-evaluation-star-system-should-take-into-account-the-feedback/
- http://xtrf.userecho.com/forums/1-product-development-ideas/topics/398-job-evaluation-by-proofreaders-via-vp/
Please support the ones you feel should get your vote.
As a temporary solution to your request, I would think of per-vendor custom fields with a drop-down list.
Customer support service by UserEcho
Sylvain,
There are already a couple of development ideas suggested on the other forum:
Please support the ones you feel should get your vote.
As a temporary solution to your request, I would think of per-vendor custom fields with a drop-down list.