Questions?

When there are several people at your company that should communicate within one JIRA Service Desk request (you want them all to see the logged tickets), two things are needed to achieve that:

1. Shared mailbox in your company domain

2. Single JIRA account

Shared mailbox may be created by your local IT administrator. It will allow selected people to receive notifications from JIRA Service Desk. It will also be a mailbox which you will be using to log in to JIRA Service Desk Portal.

JIRA account should be created using the e-mail address of you shared mailbox. Please follow the instructions described in below article: https://knowledgebase.xtrf.eu/display/XTRFHelp/Your+Account+in+JIRA+Service+Desk

Dear xtrf team,

XTRF seems to have a good integration with XTM. According to your knowledge base this integration works with xtrf as the triggering party, meaning that a quote or project created in xtrf triggers the creation of a project in XTM. We would like to know if that integration can also be used the other way round, meaning a quote created in the XTM installation of our client automatically triggers a quote in our XTRF system.

Kind regards,

Tino

Dear all,

Some of our customers have multiple offices, i.e. subsidiaries in different countries. Their headquarters would like to be able to monitor the quotes/projects from all offices within one customer portal.

For an internal test, we created a customer B and linked him as an office of customer A. For both customers, we have a shared contact person, and we also selected the "All Selected offices" option for "Manage" under "Account Data". However, when signing in to the portal, our contact person from customer B cannot see the quotes / projects from customer A.

What is the purpose of the "All Selected offices" options? And how can we set up a central client portal access for multiple subsidiaries of the same client?

Thanks.

Tino

I'm trying to generate a view or report on the number of words we translated for a client in the past year. I'm finding this harder than I had expected. Any thoughts on this?? Thanks!

Hi,

I am wondering how we can add a groupmail address to CC for a certain project so the people in the groupmail address can follow up on the project.

I know there is the option to add a Project coordinator besides a Project manager, but what if we want to send this to a groupmail? (Just making an account for a groupmail would use up an XTRF license.)

Adding the mail address to CC in the templates could work, but then all the mails for all projects would be forwarded. I only want to forward the mails in case of emergency when the PM in charge is out of the office.

Thank you in advance.

Wim 

Hi,

I was wondering if it would be possible to add several Contract Numebrs to one client in XTRF. You can only add one at the moment.

The reason why I am asking this is because we currently have several clients fow which we have several contracts. The client wants us to add a Contract Number on their Invoice, but we can only add the one in the Clients profile.

A possible solution would be to include this option in the "Add Project" tab so that our PMs could select, which contract number is to be used.

The settings allow default project coordinator to be logged-in user.  But this does not work for Smart Projects, please fix this bug.  I have been asked to make this a suggestion in Echo in order to get the attention of your development team. 

Hi all,

What is the "correct" way of listing all jobs by a certain vendor that haven't been invoiced? It's easy in the vendor module, but I haven't found an easy way to do display that metric as a PM. I realize this may be a dumb question, but I haven't been able to find a solution.

Thanks!

I'm trying to make a view of clients who do not have a value in a custom date field.  I can filter the view by date, but I can't exclude clients who have that date filled in.  Does anybody know a good workaround of if filtering this way is a planned improvement?

I'm trying to generate a view for "Vendors made active last week" but I don't know how to do it.

My thought is I want a list of new vendors added to our database. However, there doesn't seem to be a date field for "date made active". There is a first contact date, last updated on, and many more. However, these don't get at what I am looking for. I want to share a list of new vendors that we activated last week with my PMs so they can think about the new resources we are adding on an ongoing basis.

Any thoughts?  

Thanks.