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Answered

Project Error

n.durali 2 years ago updated by Dennis Rosenbaum 2 years ago 7

Hello Everyone,


I am a PM that newly transits to XTRF system, I started to try to send projects to service providers, but mutually I encounter with "Details: Cannot find valid hostname for mail session" error message. What am I doing wrongly could you please give me a hand?


Cheers,

Answer

Answer
Answered

As a beginner, you should definitely take XTRF Academy series of courses

https://xtrf.userecho.com/forums/10-xtrf-academy/


SMTP is one of the initial topics, so you should have everything clear. 


Don't hesitate to ask questions there, under the guides directly. 


Maciej

Under review

Hello!

Is your SMTP configuration ok? Can you test it?

Can you send any other emails?

Please provide some more details. 


Maciej

Hello Maciej,

To be honest I don't know meaning of SMTP as well because I am totally new around =) Let me send you a screenshot so that I can issue a better situation somehow. Actually, is it possible that maybe you may have a look on general settings to see what is what?

Thanks,

Nilgül


If you go to Settings -> General Configuration -> Settings -> E-mail you can configure your SMTP server as you wish. The SMTP settings differ per e-mail provider, so XTRF can probably not do anything for you as you (should) know your SMTP settings. You could check the e-mail settings within your Outlook (if you use that) and copy them into the XTRF configuration.

Hello Dennis,


I am a new user and I am also having the same problem. Can you give some information about how to do the SMTP configuration settings. I mean there are already some preset SMTP settings here and I don't know how I should change or adjust them. Can you help further?


Thanks in advance.


Burcu

Hi Burco,

Unfortunately SMTP configuration differs per e-mail provider and can also depend on the settings you use within the provider. So there is no generic solution to this.

What I can say, generically, is that every e-mail provider will have some default SMTP settings. Just search on Google for '[your provider] default SMTP settings' and you will most probably get an instant hit.

Though, it is still possible, even if you have added the correct SMTP settings, the e-mail still doesn't get delivered. E-mail goes through a few steps. After the XTRF software sends the message to SMTP, your e-mail provider does some checks whether or not this e-mail is send correctly. This could still fail. That is why XTRF doesn't help and refers you to your e-mail provider.


Can you show what your current SMTP settings are? Maybe I can see what's wrong instantly. 

Answer
Answered

As a beginner, you should definitely take XTRF Academy series of courses

https://xtrf.userecho.com/forums/10-xtrf-academy/


SMTP is one of the initial topics, so you should have everything clear. 


Don't hesitate to ask questions there, under the guides directly. 


Maciej

Hello Again,


I have done everything told me and instructed, however when I try to send a test email, "E-mail could not be sent, reason: Invalid argument (connect failed)." message is encountered again, what I might be missing, could you please give me a chance?


Cheers,


Nilgül