Questions?
They are answered by the XTRF community and our experts
Fill in invoices
I filled in both the receivables and the payables sections in the quote and project. The project is 'closed' and I want to send the invoice to the client, but when I enter the Invoicing section, my invoice is completely empty and the total cost is 0.00 euros. What should I do?
Can you remove the "Register" button from the vendor log in screen?
We don't want lots of linguist registering in our system, it takes too much staff time to go through them and we only really focus on targeted vendor outreach. With the Register button on the log on page, we get more registrations that we'd want. Is there a way to remove it so it is not so easily accessed?
Thanks!
How can we add provisioning for the SSO from Azure Enterprise app?
We setup SSO for our XTRF portal and wanted to use auto provisioning using the groovy script from the SSO setup below but we are not able to make it work can someone help me?
https://xtrf.userecho.com/knowledge-bases/6/articles/2016-xtrf-single-sign-on-sso-configuration
How to change 24-hour clock to 12-hour clock
Hi, I would like to know how to change the time format in the project portal. Please see attached image. I would like it to say 7:00 PM instead of 19:00.
Thanks!
The Chat
is anyone using the Chat succesfully? could you share your experience with it?
We are thinking about it but we would like to hear from other experiences first.
Thanks!
Laura
Client can not open the delivered files due to too long file name.
Is there a maximum number of characters for a file name for it to be opened by Client?
If you have experienced such a problem, please share what solutions/workarounds are you using?
Thank You!
Release notes 9.7 - more robust subscription API
What does this part mean of the Release notes?
More robust subscription API
Enjoy better API performance due to the changes we've made to the subscription management.
https://xtrf.userecho.com/communities/4/topics/2331-xtrf-97-release-note
Calculation Unit Percentage
I want to add an item to my rates that is a percentage of the cost. For example, lets say I am charging $0.50 per word for Spanish translations and for proofreading, I only want to charge 50% of the cost per word ($0.25). Is there way to use the percentage calculation unit to do this? or what is the best way to do this?
In the past, I have just added a proofreading charge for the languages needed and done the math myself and charged half the cost but this can be time consuming and I am looking for a more efficient method.
Customer support service by UserEcho