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Custom Fields in Feeback Report
Hello,
regarding the Customer Feedback section, we miss two important fields, let's name them as Importance and Type:
Importance: to categoryze the importance of the Client Complaint as low, medium or high.
Type: to clasify the client complaint as a Grammar, Terminology or Style issue.
BUT, we've just realized we can not create Custom Fields at Feedback Report scope.
Would there be other solution?
Would someone find these fields usefull?
Thanks
Laura

Vendor Productivity field values
Hello!
does anyone know how I could change the "Vendor Productivity" field values in System Values : Advanced > Job Types, for Translation or Editing etc? It seems the "basic" job types are un-editable, whereas the rest are fine.
Thanks in advance!
Popie

Dear Popie,
This issue was fixed in our newest version of XTRF.
To upgrade your software please go ahead and contact our Service Desk with that request!
I hope it helps!
Best regards,
Bartosz

Export as Unicode text
Hi, we'd like to be able to export views as Unicode text to avoid CSV character corruption issues.

No options on the left-side bar on the main page for the last few hours
I have just started the day in Canada, and our team in Turkey reports to me that they cannot use XTRF for the last few hours. I checked and I get the same problem. Please see the screenshot below.
Does anybody else experience the same problem?
Thanks

It seems like a very rare occurrence at the server's end. Your XTRF has been restarted. Everything back to normal.
In such cases, please refer to Helpdesk or your XTRF representative for quickest response.

Getting Across Project Data in XTRF
It is a general question. We get regularly via the Across server multilingual translation projects. Actually, all the handling of the files and the allocation of tasks is done on the Across server, but we enter the data in XTRF manually again because we manage all our production information there. Has anyone the same situation and a better solution to avoid entering manually all admin data? We have a similar situation with a large client using SDL World server.

SAML and domain support
Do you have in your roadmap to support SAML or LDAP to integrate XTRF to a federated identity system?
Also do you have any plans to improve access rights table since it does not work really well when restricting permissions.

Is there a way to see how many providers were engaged by a project manager in a particular month?

Default vendor contact person
Hi,
Is there any way to set the default vendor contact person when assigning to a vendor? It now seems that simply the first contact person in the list is chosen, which is not ideal. Maybe I'm overlooking something?
Regards,
Lennart

Where do you upload files that don't belong in the pre-existing folders in a workflow?
Hi everyone,
I'm curious, do you utilize the existing folder structure in XTRF or did you create new directories too?
For example, if you want to keep one zip file with all of the client's handoff in one place (as is, for safekeeping), where do you put it in the workflow directories?
Or, another example, say you want to store a PDF that is the client's PO for you. Where do you keep that? None of the existing "Input files" folders is appropriate for this.
Did you make new folders for your company, or did you adjust your needs to this particular set of folders?
And, last but not least, how do you handle "Master memories" for specific end-clients? For example, say you have one master TM for an end-client, how does that get updated at the end of each project, so that it will be available for the next one, for all vendors?
Thanks!

Jobs due today widget on Dashboard
Hi,
Is there a way to create a widget with a Smart View for the scope of Jobs? Specifically we would like to create a widget with information corresponding to the view Project > Jobs > Jobs due today.
Is this possible?
Regards,
Lennart
Customer support service by UserEcho