The Questions & Answers forum is not supported by XTRF anymore. Please address all your questions to the XTRF Support.

0
Answered

Custom Fields in Feeback Report

Hello,


regarding the Customer Feedback section, we miss two important fields, let's name them as Importance and Type:


Importance: to categoryze the importance of the Client Complaint as low, medium or high.

Type: to clasify the client complaint as a Grammar, Terminology or Style issue.


BUT, we've just realized we can not create Custom Fields at Feedback Report scope.


Would there be other solution?


Would someone find these fields usefull?


Thanks


Laura



0
Answered

Vendor Productivity field values

Popie Matsouka TG 7 years ago in Home Portal / Classic Projects updated by Mikołaj Pastuszko 7 years ago 2

Hello!

does anyone know how I could change the "Vendor Productivity" field values in System Values : Advanced > Job Types, for Translation or Editing etc? It seems the "basic" job types are un-editable, whereas the rest are fine.

Thanks in advance!

Popie

Answer
Mikołaj Pastuszko 7 years ago

Dear Popie,

This issue was fixed in our newest version of XTRF.

To upgrade your software please go ahead and contact our Service Desk with that request!


I hope it helps!

Best regards,
Bartosz

0
Answered

Export as Unicode text

Ádám Csillag 7 years ago in Home Portal updated by Jussi Rautio 7 years ago 9

Hi, we'd like to be able to export views as Unicode text to avoid CSV character corruption issues.

0
Answered

No options on the left-side bar on the main page for the last few hours

Cenk Kemal Haznaci 7 years ago in Home Portal updated 7 years ago 2

I have just started the day in Canada, and our team in Turkey reports to me that they cannot use XTRF for the last few hours. I checked and I get the same problem. Please see the screenshot below.


Image 527


Does anybody else experience the same problem?


Thanks

Answer

It seems like a very rare occurrence at the server's end. Your XTRF has been restarted. Everything back to normal.


In such cases, please refer to Helpdesk or your XTRF representative for quickest response. 

0
Under review

Getting Across Project Data in XTRF

It is a general question. We get regularly via the Across server multilingual translation projects. Actually, all the handling of the files and the allocation of tasks is done on the Across server, but we enter the data in XTRF manually again because we manage all our production information there. Has anyone the same situation and a better solution to avoid entering manually all admin data? We have a similar situation with a large client using SDL World server.

0
Answered

SAML and domain support

Jorge Villafuerte 7 years ago in Home Portal updated by Marcin Jakubowski 7 years ago 6

Do you have in your roadmap to support SAML or LDAP to integrate XTRF to a federated identity system?


Also do you have any plans to improve access rights table since it does not work really well when restricting permissions.

0
Answered

Default vendor contact person

Hi,


Is there any way to set the default vendor contact person when assigning to a vendor? It now seems that simply the first contact person in the list is chosen, which is not ideal. Maybe I'm overlooking something? 


Regards,

Lennart

0

Where do you upload files that don't belong in the pre-existing folders in a workflow?

Popie Matsouka 7 years ago in Home Portal updated by mark 7 years ago 3

Hi everyone,

I'm curious, do you utilize the existing folder structure in XTRF or did you create new directories too?

For example, if you want to keep one zip file with all of the client's handoff in one place (as is, for safekeeping), where do you put it in the workflow directories?

Or, another example, say you want to store a PDF that is the client's PO for you. Where do you keep that? None of the existing "Input files" folders is appropriate for this.

Did you make new folders for your company, or did you adjust your needs to this particular set of folders?

And, last but not least, how do you handle "Master memories" for specific end-clients? For example, say you have one master TM for an end-client, how does that get updated at the end of each project, so that it will be available for the next one, for all vendors?

Thanks!

0
Answered

Jobs due today widget on Dashboard

Hi,


Is there a way to create a widget with a Smart View for the scope of Jobs? Specifically we would like to create a widget with information corresponding to the view Project > Jobs > Jobs due today.


Is this possible?


Regards,

Lennart