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Custom Fields in Feeback Report

Laura Jimenez 2 years ago in Home Portal / Classic Projects updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 2

Hello,


regarding the Customer Feedback section, we miss two important fields, let's name them as Importance and Type:


Importance: to categoryze the importance of the Client Complaint as low, medium or high.

Type: to clasify the client complaint as a Grammar, Terminology or Style issue.


BUT, we've just realized we can not create Custom Fields at Feedback Report scope.


Would there be other solution?


Would someone find these fields usefull?


Thanks


Laura



+1

Hi Laura 

Sorry for a late reply,  there is a thread on our other forum about customization of the feedback report:
https://xtrf.userecho.com/communities/1/topics/111-add-custom-field-option-for-feedback-records-both-client-and-vendor

you can check it and upvote if you find it useful.