Questions?

They are answered by the XTRF community and our experts

0
Answered

Can I query non conformities with the resource involved all in one query?

Berber 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 1

I can query only now the nonconformities we have had with the project involved, but I like to query a report with all the resource who have had a non conformity or client complaint in one-go, is this possible?

0
Answered

XTRF at GALA

Angelo 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 3

Why wasn't XTRF at GALA in Boston this year? I was looking forward to saying hi to the team!

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Answered

User just for report (not using XTRF)

alina chiteala 7 years ago in Something Else updated by Jussi Rautio 7 years ago 10

Hi, 


I need a thing which I do not know how it can be done, but I do hope you can find a solution, 

I need to add a list o people, which will not be users of the software. 

I just need to be able to link data to them. 

Meaning I create X project, I want the project manager to be X user and not me. 

The user will not be allowed access to XTRF. 

Can this be done?

0
Answered

Where can I change company address?

Clarice M. 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 7

In the POs to vendors, the country is wrongly listed, how do I correct it? Couldn't find it in the settings.


Thanks

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Answered

Wrong contact details on invoice template

finnishtranslator 7 years ago in Something Else updated by Marek Joniec (XTRF Product Manager) 6 years ago 10

On the invoice template the following contact details appear when generated: 

Image 656


The VAT No. is the only correct info. How do I modify the rest of the details? Thanks!

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Answered

Access to Client`s rates page is forbidden, but I have rights in the system

Sorin Trascu 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 6

I have a quite new profile in our system and apparently have the same settings as others and I am member of the same group. I cannot access the page with the rates in the client`s profile. Does anybody knows why?


Thanks in advance for your help, 

Sorin


0
Answered

Reports With Multiple Columns

cameron williams 7 years ago in Something Else updated by mark 7 years ago 4

Is it possible to create a report with multiple columns?


I'm trying to create a report that will list out all projects, with columns for delivery date, requester, total agreed, etc. I've been able to create such a report using an API and Google Sheets, but it would be ideal to make this report available to our clients in the client portal.

0

How to install/renew godaddy ssl certificate on XTRF debian server without apache proxy?

Jim 7 years ago in Something Else updated by Marcin Jakubowski 7 years ago 3

Just go my hands on a server with XTRF but no apache or any other proxy in front. 

The ssl certificate will soon expire, and the only advisory on replacing the certificate refers to apache as proxy . I have little experience with the application so any advice on how to add/renew the SSL certificate would be welcome.

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Answered

How to share JIRA Service Desk tickets between many people in your company?

Tomasz Leśniak 7 years ago in Something Else updated by Viktor Mizsei 7 years ago 2

When there are several people at your company that should communicate within one JIRA Service Desk request (you want them all to see the logged tickets), two things are needed to achieve that:

  1. Shared mailbox in your company domain

  2. Single JIRA account

Shared mailbox may be created by your local IT administrator. It will allow selected people to receive notifications from JIRA Service Desk. It will also be a mailbox which you will be using to log in to JIRA Service Desk Portal.


JIRA account should be created using the e-mail address of you shared mailbox. Please follow the instructions described in below article: https://knowledgebase.xtrf.eu/display/XTRFHelp/Your+Account+in+JIRA+Service+Desk

0
Answered

How can we deactivate receiving e-mails for all xtrf topics?

Sofia Bagatela 7 years ago in Something Else updated by Stan 7 years ago 3

How can we deactivate receiving e-mails for all xtrf topics? After I posted one topic, I keep receiving all answers to all topics. Thank you.

Answer

Hello Sofia,


I believe you can set in detail which notifications you want to receive in your profile in User Echo right below the main XTRF panel (upper right corner):