Questions?

I can query only now the nonconformities we have had with the project involved, but I like to query a report with all the resource who have had a non conformity or client complaint in one-go, is this possible?

Why wasn't XTRF at GALA in Boston this year? I was looking forward to saying hi to the team!

Hi, 

I need a thing which I do not know how it can be done, but I do hope you can find a solution, 

I need to add a list o people, which will not be users of the software. 

I just need to be able to link data to them. 

Meaning I create X project, I want the project manager to be X user and not me. 

The user will not be allowed access to XTRF. 

Can this be done?

In the POs to vendors, the country is wrongly listed, how do I correct it? Couldn't find it in the settings.

Thanks

On the invoice template the following contact details appear when generated: 

The VAT No. is the only correct info. How do I modify the rest of the details? Thanks!

I have a quite new profile in our system and apparently have the same settings as others and I am member of the same group. I cannot access the page with the rates in the client`s profile. Does anybody knows why?

Thanks in advance for your help, 

Sorin

Is it possible to create a report with multiple columns?

I'm trying to create a report that will list out all projects, with columns for delivery date, requester, total agreed, etc. I've been able to create such a report using an API and Google Sheets, but it would be ideal to make this report available to our clients in the client portal.

Just go my hands on a server with XTRF but no apache or any other proxy in front. 

The ssl certificate will soon expire, and the only advisory on replacing the certificate refers to apache as proxy . I have little experience with the application so any advice on how to add/renew the SSL certificate would be welcome.

When there are several people at your company that should communicate within one JIRA Service Desk request (you want them all to see the logged tickets), two things are needed to achieve that:

1. Shared mailbox in your company domain

2. Single JIRA account

Shared mailbox may be created by your local IT administrator. It will allow selected people to receive notifications from JIRA Service Desk. It will also be a mailbox which you will be using to log in to JIRA Service Desk Portal.

JIRA account should be created using the e-mail address of you shared mailbox. Please follow the instructions described in below article: https://knowledgebase.xtrf.eu/display/XTRFHelp/Your+Account+in+JIRA+Service+Desk

How can we deactivate receiving e-mails for all xtrf topics? After I posted one topic, I keep receiving all answers to all topics. Thank you.