Access to Client`s rates page is forbidden, but I have rights in the system

Sorin Trascu 2 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 6

I have a quite new profile in our system and apparently have the same settings as others and I am member of the same group. I cannot access the page with the rates in the client`s profile. Does anybody knows why?

Thanks in advance for your help, 


Satisfaction mark by Sorin Trascu 2 years ago
Under review

What do you mean by "cannot access the page"? Do you see an error of some sort? Do you mean individual Rates or those in the Price List? Shed some more light on the issue, please. 

When I am trying to access the customers profile, I see this message:

This is the situation for all client profiles, in the individual Rates section.


As a reminder, a colleague of mine has the same settings as me and it's able to see the customers profiles in Rates section.


Dear Sorin,

I have shared one of the views with your user group.

Can you check if you have access to this tab right now?

Best regards,

Dear Bartosz,

Now I have full access to this tab.

Thank you!

Best regards,