Questions?

We've been using the QBO sync for the past month or so.  It generally does what the documentation says.  However, I'm having a problem where a sprinkling of client invoices aren't being synced to QBO.  A subset of these invoices--I found out through doing a few QBO searches--had an invoice number that matched a vendor bill that was previously in QBO from a couple of years ago (and thus never existed in XTRF).  By preemptively re-numbering my vendor's old invoices in QBO I could avoid the problem ahead of time.  But now I'm still having invoices that don't sync and as far as I can tell the invoice number either doesn't exist at all in QBO or is so old that it's not showing up in a standard search.  

If anybody has an idea of where I can go from here, I'd love to hear it. Or if you're having the same issue, let me know!

Hi all - we have been a client of xtrf since 2012 - one of the first clients for them.Since that time, we have built out the financial side of our company around the QBO/XTRF sync. I understand that bugs happen over time, no issues there but in June of last year the sync stopped working. Our entire financial system basically blew up. The vendor portal is wrong causing HUGE confusion amongst our linguists and added time/work for our internal staff. We are effectively at this point having to maintain two sets of books. I have put in numerous tickets, reached out to everyone I know (I know a bunch over there given how long we have been using the system) and no one, I mean NO ONE is able to give me any answer other than we are looking into it and will get back to you. I am absolutely floored by this situation. I am not one to take to the internet to talk trash about anyone or any company but I truly am at my wits end here. I have no other recourse except to turn to the outside world to see if my story resonates with anyone else. Has this been an issue for anyone else? I know things take time but this feels ridiculous and, honestly, like we are being taken advantage of because we have little to no recourse to fix the problem at hand. Any similar stories or suggestions as to how we can move forward here (other than switching to another provider) would be greatly greatly appreciated and welcomed. Thanks much. 

I am not able to find an XTRF tag to insert the branch logo in document template themes, I can only find the branding image tag, but seeing we have several branches with different logos I want to be able to target those.

Has anyone else run into this before, and can help me on my way?:) Thank you. 

Hi,

I'm looking for recommendations and experiences in customising XTRF Quote / Project / Invoice templates.
As far as I know, BIRT 2 and 4 can only be modified by XTRF and OpenPDF is the only format that can be modified by the user company, is that correct?

We have been working to customise OpenPDF templates and have had some success, i.e. templates that are working, but could do with more tweaks - but overall we have found it quite difficult.

Is there anyone out there / can you recommend someone who is fully familiar with Java, Velocity and OpenPDF and would be interested in doing some programming for us?
Or would you recommend that we go directly with the XTRF Customisation Team? Your experiences would be very much appreciated!

Many thanks and all the best,

Christiane

In Notifications - Templates - there is an option to select and deactivate templates. 
But it does not seem to do anything, e.g. templates remain active
I'm also not able do deactivate a template when I open the template itself for editing.

Our accountant requested an update within the integration of XTRF and Quickbooks Online to properly send revenues to an income account and expenses to an expense account. Currently XTRF automatically selects the same account for both income and expense: “XTRF account”.

Fixing this will help us automate a lot of steps in Quickbooks that we are having to perform manually.

We're working on preparing a Macro to gather all invoices amounts for the month, we need help determining which variables and parameters we should be using to gather this.

Would something like "$Invoice.DueDate.year == 122" or "$Invoice.FinalDate.year == 122" work? 

Also, if we wanted to use the month parameter, how would that go instead? "$Invoice.DueDate.month == ??"

Lastly, what's the parameter for gathering the total amount for the invoices? Would "$invoice.TotalNetto" work?

Thank you in advance!

Hi all!

We are having issues with some vendors, as we are selecting their price profiles for specific clients, but the rates are not being picked up. The rate displays at 0 even though the ones in the price profile are correct. This means that we have to manually add the rates time and time again for certain vendors. We have checked and the specialism assigned to that profile is also the same. Any ideas of why the rates are not being picked up?

Thanks!

Lucía

Hi!

we have a business report that has been running for a long time in our company, and no one knows who built it. 

I am currently trying to create an analysis that needs to be updated regularly based on the data from said report.

 unfortunately, I cannot recreate it in our projects tab, and I was wondering if there's any way to generate a table from this report to be sent to google sheets using the add-on

Hi XTRF team,

Is the following scenario possible with XTRF / Memsource integration?

1. I create a project in XTRF with just 1 file uploaded and 1 job created

2. It is pushed to Memsource via integration

3. I split the file in Memsource and assign to 2 vendors

4. 2 jobs are created in XTRF and the vendors are assigned?

Thank you

Natalia