Hi all - we have been a client of xtrf since 2012 - one of the first clients for them.Since that time, we have built out the financial side of our company around the QBO/XTRF sync. I understand that bugs happen over time, no issues there but in June of last year the sync stopped working. Our entire financial system basically blew up. The vendor portal is wrong causing HUGE confusion amongst our linguists and added time/work for our internal staff. We are effectively at this point having to maintain two sets of books. I have put in numerous tickets, reached out to everyone I know (I know a bunch over there given how long we have been using the system) and no one, I mean NO ONE is able to give me any answer other than we are looking into it and will get back to you. I am absolutely floored by this situation. I am not one to take to the internet to talk trash about anyone or any company but I truly am at my wits end here. I have no other recourse except to turn to the outside world to see if my story resonates with anyone else. Has this been an issue for anyone else? I know things take time but this feels ridiculous and, honestly, like we are being taken advantage of because we have little to no recourse to fix the problem at hand. Any similar stories or suggestions as to how we can move forward here (other than switching to another provider) would be greatly greatly appreciated and welcomed. Thanks much.
Customer support service by UserEcho