Questions?

They are answered by the XTRF community and our experts

+4

Sending commands through the API

Dennis Rosenbaum 7 years ago in API 0

Hi,

I would like to know whether it is possible to execute Commands so that I can edit SMART projects the same way the XTRF code base does.

The javadocs don't cover all the Commands, neither does the API. As I do understand it would be a lot of work to make all the Commands available as a specific implementation. But it would be of real great use to execute a Generic Command.
Maybe for a command like this:

MarkQuoteAsSentCommand(INIBY7QGPJBJLPF5MFJXRRKHCA):    

Executing the command as an API call like so: {apiUrl}/commands/{command-name}?arg[0]={argument0}&arg[1]={argument1}
So for this specific example: {apiUrl}/commands/MarkQuoteAsSentCommand?arg[0]=INIBY7QGPJBJLPF5MFJXRRKHCA


This way you don't need to provide full documentation nor creating a whole new interface layer for all commands. We could just look up the commands within the logs and execute them in this generic way.


Kind regards,

Dennis Rosenbaum

+4
Under review

Third-party integration - Zoho CRM

Popie Matsouka 7 years ago in Something Else updated by anonymous 3 years ago 10

Hello,


concerning third-party integration, I see that XTRF is currently compatible with QuickBooks, etc.

Would an integration with ZOHO CRM be possible? What would be needed, for that to be implemented?


Regards,

Popie

+4
Answered

Close and reopen buttons for service desk tickets

Angelo 7 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 7 years ago 2

If I could close and reopen my tickets without having to tell someone to do it for me, it would save a lot of time and emails. 

Answer

Thank you for this suggestion, Angelo, I am marking this as a Service Desk Improvement Idea and will take this into consideration during our periodic process review.

+4

Please share an experience of the use of API

Svitlana (Proftranslation LSP) 7 years ago in API updated by Dennis Rosenbaum 7 years ago 20

Anyone use the access to API?
If so, could you please share an experience? For what purpose, what have you achieved with it, etc.?

+4

Tracking progress of jobs

Michal Shinitzky 7 years ago in Something Else 0

Hello,

Is there a way of tracking the progress of jobs (either as a progress bar or just as a percentage display), so we can see at what stage each project is ?(if it has been started and what percentage of the job has been completed).

If not, is there a way to alert the PMs in 50% of the scheduled time has passed and the vendor hasn't completed 50% of the job?

thanks!

+4
Answered

Client Portal: After submitting a quote, be able to change it

Angelo 7 years ago in Client Portal updated by mark 7 years ago 7

This is a suggestion for improvement.  Clients, and their bosses, need to be able to modify a quote after submitting it.  

+3

Instructions Template

projects 4 months ago in Home Portal / Smart Projects updated by mark 3 months ago 5

Is there any way to make a process template that includes the instructions? 
Or anyway to set that for a specific client and process the same instructions are included? 

Thanks! 

+3

Vendor Payments - Tipalti etc

Chantal Luhr 1 year ago 0

Does anyone have experience working with this third party (such as Tipalti) to handle vendor payments, and could you share any experience and/or integrating with XTRF with an API?

+3

Where can I find documentation on the Reports module?

Ted 2 years ago in Home Portal 0

Where can I find documentation on the Reports module?

+3

Where is the full API documentation?

Anonymous 2 years ago in API updated 2 years ago 6

For example, The documentation at ``https://----xtrf--u/api-doc#/home-api`` is lacking filtering parameters like `q.startDate=12345668008` on smart views endpoints like `/browser`. Is there a full api guide?