Questions?
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Sending commands through the API
Hi,
I would like to know whether it is possible to execute Commands so that I can edit SMART projects the same way the XTRF code base does.
The javadocs don't cover all the Commands, neither does the API. As I do understand it would be a lot of work to make all the Commands available as a specific implementation. But it would be of real great use to execute a Generic Command.
Maybe for a command like this:
MarkQuoteAsSentCommand(INIBY7QGPJBJLPF5MFJXRRKHCA):
Executing the command as an API call like so: {apiUrl}/commands/{command-name}?arg[0]={argument0}&arg[1]={argument1}
So for this specific example: {apiUrl}/commands/MarkQuoteAsSentCommand?arg[0]=INIBY7QGPJBJLPF5MFJXRRKHCA
This way you don't need to provide full documentation nor creating a whole new interface layer for all commands. We could just look up the commands within the logs and execute them in this generic way.
Kind regards,
Dennis Rosenbaum
Third-party integration - Zoho CRM
Hello,
concerning third-party integration, I see that XTRF is currently compatible with QuickBooks, etc.
Would an integration with ZOHO CRM be possible? What would be needed, for that to be implemented?
Regards,
Popie
Close and reopen buttons for service desk tickets
If I could close and reopen my tickets without having to tell someone to do it for me, it would save a lot of time and emails.
Thank you for this suggestion, Angelo, I am marking this as a Service Desk Improvement Idea and will take this into consideration during our periodic process review.
Please share an experience of the use of API
Anyone use the access to API?
If so, could you please share an experience? For what purpose, what have you achieved with it, etc.?
Tracking progress of jobs
Hello,
Is there a way of tracking the progress of jobs (either as a progress bar or just as a percentage display), so we can see at what stage each project is ?(if it has been started and what percentage of the job has been completed).
If not, is there a way to alert the PMs in 50% of the scheduled time has passed and the vendor hasn't completed 50% of the job?
thanks!
Client Portal: After submitting a quote, be able to change it
This is a suggestion for improvement. Clients, and their bosses, need to be able to modify a quote after submitting it.
Instructions Template
Is there any way to make a process template that includes the instructions?
Or anyway to set that for a specific client and process the same instructions are included?
Thanks!
Vendor Payments - Tipalti etc
Does anyone have experience working with this third party (such as Tipalti) to handle vendor payments, and could you share any experience and/or integrating with XTRF with an API?
Where can I find documentation on the Reports module?
Where can I find documentation on the Reports module?
Where is the full API documentation?
For example, The documentation at ``https://----xtrf--u/api-doc#/home-api`` is lacking filtering parameters like `q.startDate=12345668008` on smart views endpoints like `/browser`. Is there a full api guide?
Customer support service by UserEcho