+4
Answered

Close and reopen buttons for service desk tickets

Angelo 2 years ago in Something Else updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 2

If I could close and reopen my tickets without having to tell someone to do it for me, it would save a lot of time and emails. 

Answer

+1
Answer

Thank you for this suggestion, Angelo, I am marking this as a Service Desk Improvement Idea and will take this into consideration during our periodic process review.

GOOD, I'M SATISFIED
Satisfaction mark by Angelo 2 years ago
+1
Answer

Thank you for this suggestion, Angelo, I am marking this as a Service Desk Improvement Idea and will take this into consideration during our periodic process review.