How to enable / disable XTRF Chat

This is an old version of the article. Please check the actual version in our new Knowledge Base.

Enabling / Disabling XTRF Chat is only allowed for the whole XTRF Platform. To have it turned on or off, send a request to XTRF Helpdesk.

How to enable XTRF Chat?

XTRF Chat, as a feature, is optional. To enable it, have the person responsible for your XTRF Platform send a request to the XTRF Helpdesk.

XTRF Chat is entirely free for all XTRF license holders.

When XTRF Chat is enabled for your XTRF Platform, a corresponding XTRF Chat Workspace is created, and all new Projects and Quotes within the XTRF Platform will automatically have Chat Rooms set up for them in the XTRF Chat Workspace.

Note: for current Chat users

With the release of XTRF 8.9, XTRF Chat is enabled by default for every new Project and Quote. It cannot be enabled / disabled for individual Projects and Quotes, only the whole XTRF Platform.

See more about XTRF Platforms HERE.

How to disable XTRF Chat?

If, by any chance, after testing XTRF Chat you still wish to disable it and stick to email or other means of communication, you can do so. However, disabling XTRF Chat is possible ONLY for the whole XTRF Platform, not individual Projects within the Platform.

To disable XTRF Chat, have the person responsible for your XTRF Platform send a request to the XTRF Helpdesk.

Warning! If you decide to disable XTRF Chat, be aware of the following risk.

Disabling XTRF Chat results in breaking the link between your XTRF Platform and Chat Workspace. This cannot be undone. There is no option to restore communication from discontinued Workspaces in XTRF Chat. This means that conversation history and attachment library would be permanently deleted.

How to re-enable XTRF Chat?

To turn XTRF Chat back on, have the person responsible for your XTRF Platform send a request to the XTRF Helpdesk.

Turning XTRF Chat back on creates an entirely new XTRF Chat Workspace. All new Projects and Quotes within the XTRF Platform will automatically have Chat Rooms set up for them in the XTRF Chat Workspace.