We are facing one specific issue concerning XTRF and the automated workflows that use the Trados integration. It's given by our specific setup where the Trados Agent/Trados Studio is installed on our US server where also all the XTRF resources (TM's, termbases).
Now, the unpleasant issue is that the people in French office (PM's, linguists) don't have direct access to the US server (although they can connect through VPN) so whenever they open a package created by the Agent in Trados Studio they receive an error message that the TM's cannot be accessed so in the end they have to add the TM's manually which takes time especially with multilingual projects.
So we were trying to modify the settings in a way that TM's are always attached into the packages, but it doesn't seem to work.
So far we checked the workflow definitions and tried to change the settings regarding TM (see the attached screenshot). We tried both of the following:
- Create a new file-based project translation memory for every package
- Include the existing project translation memory in every package
Neither of it makes any difference, there are still only remote TM's attached in the package.
If anyone has some ideas what to try to get rid of this obstacle we will be really grateful.
Customer support service by UserEcho