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Can translators respond to Feedback?
Martin Heimann 4 years ago
in Home Portal / Classic Projects
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updated by Martyna Pałasz (XTRF Deployment & Training Specialist) 3 years ago •
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We are looking to use the Feedback function in XTRF to record client complaints. Is it possible to invite the translators who were involved in the project to enter a response directly into the Feedback form? The reason I would like to do this is to give the translators the opportunity to defend their work or admit their mistake or provide any other type of response. It would be nice to have this stored together with the complaint, for future reference.
Customer support service by UserEcho
Dear Martin, in classic projects feedback and evaluation are parts of the system where a vendor has no access. Communication with the vendor should take place outside of XTRF. However, you can add vendor comments to one of the feedback fields e.g. Cause of Discrepancy / Comments.