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Answered
Can I delete project files?
We have a customer who requested that we delete their files after the completion of a project. We were able to delete some of the files, but two remain. How can I delete the remaining files?
Customer support service by UserEcho
Can you be more specific about the situation you found yourself in?
A screen shot would be very helpful.
Thanks for your response, Lukasz!
Below is a screenshot from the "Files" section of the said project.
As you can see, we cannot click on "Delete."
Normally, there is a tooltip when you hover your mouse pointer over the Delete action explaining why it is inactive.
In this case, I suppose, it is all about sharing files with jobs in status Ready. You can work round it by changing the statuses and deleting it then, of course.
We are currently working on a GDPR-inspired solution to archive project files, which effectively will allow you to erase such data.
Thank you, Lukasz!
Hi Lukasz - it seems we can still not delete files, even with the updated GDPR version of XTRF. Do we still need to do the workaround of re-opening all of the jobs?