How to change registered vendor's e-mail address?

This is an old version of the article. Please check the most up-to-date version in our new Knowledge Base.

Changing your Vendors e-mail address after they finished registration might be troubling as XTRF prevents (by default) changing it due to its connection to Vendor Portal. Here's a solution.

We understand that sometimes Vendors do change their e-mail addresses and they don't want to lose connection to their existing account so here is an instruction that will show you how to change an e-mail of an already registered Vendor.

• Go to the Vendor Contact Person that will be changed and click Edit.

• Mark the contact person as inactive (untick the 'Active' checkbox) and click Save.
• This will unlock the e-mail field
• Change the e-mail address to the one provided by the Vendor

• Mark the contact person as 'Active' again
• Click on Invite to Vendor Portal.
  
• Vendor will be able to confirm e-mail address
  When 

Result

When the Vendor finishes the confirmation, the change will be visible in Home Portal and the email address will be locked once again.