+1
Under review
Notification on cancelled projects/tasks/jobs
Is it just me or is this a major functionality issue?
When a project, task or job is cancelled, no notification to active vendors is sent automatically. In essence this means the translators continue their work unaware of their work being cancelled.
Is a possibility to add this functionality: When a project/task/quote is cancelled, all the vendors in opened or started jobs are sent a notification.
Customer support service by UserEcho
If work has not been started, then jobs are cancelled with no further notification, indeed.
When you cancel a project in XTRF, no started job is ever cancelled automatically.
When PM decides to cancel a started job then they need to communicate with the affected vendors and agree on compensation.
Some feature to allow us to notify vendors when this happens would be really helpful. We sometimes have clients change or cancel projects, and our procedure is to cancel all unaccepted jobs, and try to email vendors in the Started phase ASAP (obviously Ready jobs are already complete and not much to be done). The nature of our projects is many languages but very short jobs; vendors often accept the availability request as soon as we send it, but don't start the job until later/closer to the deadline, so in those cases there is some gray area for cancelling before they start work.
I see how we can use multiple change in a project to change job statuses "Open". I wonder if there could be a setting where we can use a multiple change to remove the vendor from the job (the "Clear job" button basically - and then cancel it?) and trigger an email notification? If so, it would be helpful to see the job status (in addition to the job number, job name, and vendor which already appear) in the jobs tab of a the project tree on the left in order to quickly select.
Alternatively, is there a way in the CRM tab of a project for a "New Email to Vendors" to filter by only those with jobs status of "Started"?
In the Jobs tab of the overall Projects module, I see how to filter jobs by project number and job status, but no easy to way to email all selected. This seems like another alternative for the latter option.