Under review

Notification on cancelled projects/tasks/jobs

Jussi Rautio 2 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 2 years ago 1

Is it just me or is this a major functionality issue?

When a project, task or job is cancelled, no notification to active vendors is sent automatically. In essence this means the translators continue their work unaware of their work being cancelled.

Is a possibility to add this functionality: When a project/task/quote is cancelled, all the vendors in opened or started jobs are sent a notification.

Under review

If work has not been started, then jobs are cancelled with no further notification, indeed.

When you cancel a project in XTRF, no started job is ever cancelled automatically.

When PM decides to cancel a started job then they need to communicate with the affected vendors and agree on compensation.