We're looking for a consistent way to record feedback for vendors whose quality of work depends on the language pair or service they're providing. For example:
A high-quality translator recently did a poor job providing subtitles.
Our goal is to make sure PMs can easily record this feedback and that others will be able to easily identify the service or language pair associated with it. For example:
PMs should know that this translator can and should work on future translation projects but not on future subtitling projects.
How are others able to simplify this process, organize the feedback and make it accessible and useful?
Customer support service by UserEcho